Tiago De Gouveia
Jersey,St Helier
Summary
Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work history
Shopping assistant
Pound Magic
St Brelade, Jersey
2019.03 - 2019.05
- Towards the start of March and the end of May, Pound magic was my second Job and I worked as a part time employer
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Updated product labelling and pricing to reflect discounts and offers.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Documented stock count and operations to track usage and procurement.
- Displayed promotional material on storefronts to attract shoppers.
- Verified identities to control sales of age-restricted items.
- Explained establishment policies to customers and offered advice on selections.
- Displayed wares in temporary structures at markets to attract new customers.
- Accepted card, and cash payments in POS register system.
Cafe assistant
The Old Bakehouse
St Helier, Jersey
2018.07 - 2018.07
- First tower
- The Old Bake house was a Trident work experience at the start of June and it was for two weeks
- Maintained positive environments for customers and staff with enthusiastic can-do attitude.
- Kept dining and service areas spotlessly clean for continued customer satisfaction.
- Provided excellent customer experiences through attentive, efficient service, increasing repeat business.
- Ensured cafe areas were immaculately maintained, upkeeping exceptional cleanliness and hygiene standards.
- Created clean, hygienic café environments, continuously prioritising adherence to food safety rules.
- Processed food orders with strict attention to detail, communicating customer needs with kitchen staff to meet exact requirements.
- Welcomed customers with a smile, providing attentive service from arrival to departure.
- Handled cash and card payments promptly and precisely, maintaining accurate financial records.
- Assisted with food and beverage preparation, enabling prompt customer service.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Used kitchen equipment as instructed and to safety protocols.
- Manned till and processed and recorded payments for orders.
- Cleared tables to remove dirty utensils and leftover food items.
Shopping assistant
Lucas Bros Farm
St Brelade, Jersey
2019.07 - 2019.07
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Accepted card, cash payments in POS register system.
Shop Assistant
Iceland
St Peter, Jersey
2021.01 - 2021.09
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Updated product labelling and pricing to reflect discounts and offers.
- Managed customer lines for minimum wait times and high satisfaction.
Bartender
St James
St Helier, Jersey
2023.06 - 2024.08
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Supported serving staff with fast, accurate beverage preparation.
Bar staff member
Walkabout
Plymouth, Devon
2022.10 - 2024.08
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Trained and supervised junior staff to maintain service standards.
- Planned and informed customers of new menu items for purchase.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Shuffled drink bottles and glasses to create attractive displays.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Refused drinks service to guests without appropriate proof of age.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Peeled and sliced fruits for garnishing drinks.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Bar/Floor staff member
Revolution Bars
Plymouth
2024.08 - 2025.05
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Trained and supervised junior staff to maintain service standards.
- Maintained high standards of personal presentation, reflecting positively on business image.
- Collaborated with staff members, fostering a harmonious work atmosphere.
- Coordinated with team members to ensure efficient service delivery.
- Operated cash register accurately to prevent discrepancies in financial transactions.
- Ensured safety protocols were adhered to, contributing towards a safe working environment.
- Collected cups and cleaned them with the pot wash.
- Stocked up cups to ensure the bar was well prepared.
- Routinely checked toilets ensuring that it was clean.
- Made cocktails for customer enjoyment.
- Checked identification to maintain legal compliance.
- Maintained professional knowledge about various drink recipes and offerings.
- Helped organise special events at the bar.
- Assisted in training new staff, contributing to team efficiency.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Ensured customer satisfaction by providing excellent service.
- Restocked bar efficiently during busy periods.
- Engaged in upselling techniques, boosting sales revenue.
- Handled cash transactions to ensure accurate accounting.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Refused drinks service to guests without appropriate proof of age.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Bar staff member
The Mary Rose
St Helier , Jersey
2025.12 - Current
- Ensured customer satisfaction by providing excellent service.
- Maintained professional knowledge about various drink recipes and offerings.
- Helped organise special events at the bar.
- Rotated stock regularly, reducing waste from expired products.
- Managed customer disputes effectively, preserving the business reputation.
- Adhered to health and safety regulations strictly.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Restocked bar efficiently during busy periods.
- Handled cash transactions to ensure accurate accounting.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Served customers to foster a friendly atmosphere.
- Engaged in upselling techniques, boosting sales revenue.
- Checked identification to maintain legal compliance.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Cleared counters and disposed of waste and broken glass.
- Refused drinks service to guests without appropriate proof of age.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
- Input orders into register, calculated bills and collected payments.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
Education
Highlands College
St. SaviourDoing a Level 3 course. Digital Games Development Level 3 Course -
Haute Vallée, Vallee Secondary school, Highlands College
Saint HelierBA (HONS) ANIMATION & GAMES - Animation & Games
Art University Plymouth
Plymouth 2021.09 - 2024.06
Skills
- Food service
- Beer, wine and cocktail service
- Organised and reliable
- Verbal communication
- Courteous
- Safe serving knowledge
- Extensive beer knowledge
- Bar cleaning and maintenance
- Strong communication
- Outstanding customer service
- Positive attitude
Timeline
Bar staff member
The Mary Rose
2025.12 - Current
Bar/Floor staff member
Revolution Bars
2024.08 - 2025.05
Bartender
St James
2023.06 - 2024.08
Bar staff member
Walkabout
2022.10 - 2024.08
BA (HONS) ANIMATION & GAMES - Animation & Games
Art University Plymouth
2021.09 - 2024.06
Shop Assistant
Iceland
2021.01 - 2021.09
Shopping assistant
Lucas Bros Farm
2019.07 - 2019.07
Shopping assistant
Pound Magic
2019.03 - 2019.05
Cafe assistant
The Old Bakehouse
2018.07 - 2018.07
Highlands College
Doing a Level 3 course. Digital Games Development Level 3 Course -
Haute Vallée, Vallee Secondary school, Highlands College