Sylwia Wrobel
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Trainee Trust Administrator
VG
08.2022 - Current
- Supporting senior members in day to day administration
- Preparation of meeting minutes and board packs
- Dealing with Intermediaries to provide sufficient service and meet client expectation
- Responding to clients sufficiently and in timely manner
- Ensuring all payments, distribution and bills are paid in du date
- Filling tax returns
- Assisting at the client meetings, cultivating client relationship
- Assisting with establishing new structures and transitioning switch business in accordance with company standards
Assistant Restaurant Manager
Salty Dog Bar & Bistro
06.2020 - 07.2022
- Coordinate daily Front of the House and Back of the House restaurant operations;
- Deliver superior service and maximize customer satisfaction;
- Respond efficiently and accurately to customer complaints;
- Organize and supervise shifts;
- Appraise staff performance and provide feedback to improve productivity;
- Estimate future needs for goods, kitchen utensils, and cleaning products;
- Ensure compliance with sanitation and safety regulations;
- Maintain the restaurant's good image;
- Train new and current employees on proper customer service practices;
- Implement policies and protocols that will maintain future restaurant operations;
Junior Receptionist
Cheffins at the Beaumont Inn
06.2019 - 06.2020
- Coordinating a variety of activities and events;
- Utilizing the QuickBooks accounting system for online banking andreconciliation, making sure all daily costs of running the business are paidfor within due dates;
- Looking after payroll;
- Ensuring the effectiveness of running daily reception operations;
- Assisting with the social media channels of the business and the creationof Menus;
- Managing the guest house and the housekeeping team;
Barmaid
Banjo Restaurant
03.2018 - 01.2019
- Mixing, garnishing, and serving alcoholic and non-alcoholic drinks according to company specifications
- Helping guests choose menu items or guiding them through drink options
- Taking orders and making guests feel taken care of during their time at the restaurant or event
- Keeping the bar stocked and clean while.
Housekeeping Assistant / Waitress
Radisson Blue
06.2017 - 12.2017
- Cleaning and reporting any safety hazards to the manager in charge
- Vacuuming, sweeping, emptying trash cans, dusting shelves, cleaning windows, and mopping floors
- Changing linens, ironing, and laundry
Education
Certificate - International Trust Management
STEP
Remote High School Diploma -
High School of Science And Business Centre
Katowice, Poland 05.2017
Skills
- Proficient in team organisation and event setting
- Customer consultant training;
- Basic knowledge of bookkeeping and accounting
- Good work ethic and attention to detail
- Efficient in Microsoft Excel and MS Office
- Leadership experience;
- Positive, self-motivated and proven ability to gain new skills and knowledge
Timeline
Trainee Trust Administrator
VG
08.2022 - Current
Assistant Restaurant Manager
Salty Dog Bar & Bistro
06.2020 - 07.2022
Junior Receptionist
Cheffins at the Beaumont Inn
06.2019 - 06.2020
Barmaid
Banjo Restaurant
03.2018 - 01.2019
Housekeeping Assistant / Waitress
Radisson Blue
06.2017 - 12.2017
Certificate - International Trust Management
STEP
High School Diploma -
High School of Science And Business Centre
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