Suzanne Le Vesconte
Overview
6
6
years of professional experience
Work History
Operations Coach
Dunelm
09.2023 - Current
- Responsible for leading my team in executing strong Merchandising Excellence, Campaigns and Sales.
- Maximising store impulse participation, total sales & average basket size through commercial trading and utilising data from all sales reports on Power BI.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided leadership, training and guidance to employees, facilitating professional growth opportunities within the business.
- Drive on-shelf availability and strong recovery standards to maximise sales and keep the store looking its best.
- Lead and communicate with delivery colleagues and the delivery controller to create a fast and efficient way of working which clears deliveries daily.
- Handling confidential documentation, cash-handling, banking and store compliance.
Customer Experience Coach
Dunelm
03.2021 - 09.2023
- Inspire and coach the team to have a Customer First mentality and ensure that all colleagues actively acknowledge and are friendly to all customers, connecting the customer with the right products.
- Establish connections with the local community through various channels to enhance the visibility of our stores, focusing on increasing our Facebook community group followers to capitalise on local sales & marketing opportunities.
- Ensure all colleagues are trained to drive high-ticket sales, providing customers with expert advice and tailored recommendations.
- Coach the team to deliver a great Made to Measure(M2M) experience by keeping customers informed, tracking orders, and working with suppliers to resolve remakes. Ensure the quote bank is updated daily, with all quotes followed up and clear notes taking.
Host
Dunelm
08.2019 - 03.2021
- Assisting customers in finding products and providing an excellent memorable service to create and maintain, customer loyalty and a genuine love for our products and people.
- Providing a fantastic Made To Measure service, creating orders of bespoke curtains and blinds to our customers specifications.
- Serving customers with purchases or returns and taking care to check that all items are complete and that fragile items are packed securely.
Sales Assistant (Summer Job)
Next
07.2019 - 07.2019
Education
BTEC Level 3 in Art & Design
Highlands College
Highlands Lane, St. Saviour06-2019
Grainville School
Deloraine Road, St Saviour07-2016
Skills
- (EFAW) Emergency First Aid at Work with St John Ambulance
- Problem-solving
- Attention to detail
- Adaptability and flexibility
- Decision-making
- Warehouse management
- Verbal and written communication
- Organizational skills
Timeline
Operations Coach
Dunelm
09.2023 - Current
Customer Experience Coach
Dunelm
03.2021 - 09.2023
Host
Dunelm
08.2019 - 03.2021
Sales Assistant (Summer Job)
Next
07.2019 - 07.2019
BTEC Level 3 in Art & Design
Highlands College
Grainville School
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