Siyabonga Dlamini
St.Peter Port,Guernsey
Summary
Experienced Conference and Banqueting Manager known for creating exceptional guest experiences and optimising event operations. Excel at team leadership and venue management, leading to increased client satisfaction and repeat business. Skilled in strategic planning and execution, resulting in streamlined processes and enhanced service delivery.
Overview
12
12
years of professional experience
Work history
Conference & Banqueting Operations Manager
The Old Government House Hotel & Spa
St Peter Port
2024.07 - 2026.05
- Assisted in event set-up and displays according to client specifications.
- Oversaw execution of large-scale events from planning stages to completion.
- Instructed team members on problem-solving techniques to enhance productivity.
- Gathered client feedback to identify areas for improvement in future events.
- Utilised safe lifting techniques to manage heavy items and prevent injuries.
- Provided customer service support and technical assistance to clients.
- Maintained focus and attention to detail to achieve productivity targets.
- Ensured compliance with safety regulations to uphold a record of zero incidents.
- Adhered to company safety guidelines to prevent workplace accidents.
- Managed inventory effectively to control costs and boost productivity.
- Coordinated event staff workflow and delegated tasks to maintain seamless flow of events.
- Fostered a positive work environment within the team, enhancing overall productivity levels at events.
- Provided audio-visual equipment to suit exact conference and seminar requirements.
- Oversaw table arrangements for successful presentation and seating procedures.
- Trained and supervised banquet staff, promoting high service standards.
Assistant Restaurant Manager
The Old Government House Hotel & Spa
St Peter Port, Guernsey
2023.05 - 2024.06
- Resolved complaints calmy and professionally to achieve positive customer outcomes.
- Monitored and maintained stock levels for maximized efficiency and minimized waste.
- Completed accurate end -of-day financial routines for cash and card transaction.
- Led by example in providing customers with attentive, professional restaurant service.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Recognized and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Consistently exceeded sales target, training staff to successfully upsell customers.
- Mentored training staff to improve teaching, learning and assessment quality.
- Reduced workflow downtime by training staff on best practices and company policies.
- Addressed customer queries promptly, ensuring their satisfaction was met at all times,.
Food and Beverage Supervisor
The Old Government House Hotel & Spa
St Peter Port, Guernsey
2022.05 - 2023.04
- Identified and maximized upselling opportunities to increase sales and profits.
- Led F&B team to champion customer service and consistently elevate food presentation standards.
- Oversaw food preparation and production standards by implementing high quality control measures.
- Supervised service of all food and beverages within hotel in absence of food and beverage manager.
- Operated and maintained security of Point of Sales (POS) system.
- Gave direction for correct storage and disposal of food in line with company policies and procedures.
- Led team to deliver outstanding hospitality operations.
- Delivered functions and events to required standards in collaboration with events coordinator.
- Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Managed restaurant and bar booking sheets to organize guest lists and avoid double bookings.
- Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
- Monitored and authorized staff clock-in and clock-out procedures.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
Food and beverage assistant
The Old Government House Hotel & Spa
Guernsey
2021.11 - 2022.04
- Actively listened to guests and understood when managing complex food service complaints.
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
- Provided first-class customer care through helpful, friendly service.
- Contributed to a food-safe environment, verifying proper food storage to reduce risk of spoilage.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
- Completed daily set up and pack down duties, cash counting and stock replenishing.
- Enforced rules for cleanliness and sanitization to ensure constant compliance with health and food safety standards.
- Warmly greeted customers upon arrival, minimizing wait times to improve restaurant experiences.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.
- Delivered silver service with care and professionalism, upholding restaurant standards.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
- Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders.
- Laid tables with appropriate cutlery, crockery and condiments to agreed standards.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Waiter
The Oyster box hotel & Spa
Durban, South Africa
2014.03 - 2021.10
- Pool Bar: Setting up lounge area, serving food and cocktails.
- Room Service: Preparation of in-room-dining trolley according to specified menu, serving food and drinks to guests.
- Palm Court: Serving afternoon tea and all other requirements.
- Ocean Terrace Restaurant.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Cleaned, sanitized and organized food storage racks and bins, maintaining exceptional hygiene standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Managed timing standards in food deliveries to minimize delays.
Education
World Class Manager Course 2 -
THE GLOBAL GROWTH INSTITUTE
United KingdomWSET LEVEL 2 - Wset level 2
Wine & Spirit Education Trust
GuernseyNVQ Level 3 Diploma - Hospitality Supervision & Leadership
The Guernsey Institute
Guernsey 09/2023 - 05/2025
Specific Skills Training -
Institute of Hospitality
GuernseySkills
- Serving Experience
- Sales
- POS
- Organizational Skills
- Specific Skills Training
- Food preparation supervision
- Food hygiene regulations
- Decision making
- Cleaning and sanitation procedures
- Staff supervision
- Safe food handling
- Team Leadership
References
References available upon request.
Timeline
Conference & Banqueting Operations Manager
The Old Government House Hotel & Spa
2024.07 - 2026.05
Assistant Restaurant Manager
The Old Government House Hotel & Spa
2023.05 - 2024.06
Food and Beverage Supervisor
The Old Government House Hotel & Spa
2022.05 - 2023.04
Food and beverage assistant
The Old Government House Hotel & Spa
2021.11 - 2022.04
Waiter
The Oyster box hotel & Spa
2014.03 - 2021.10
WSET LEVEL 2 - Wset level 2
Wine & Spirit Education Trust
NVQ Level 3 Diploma - Hospitality Supervision & Leadership
The Guernsey Institute
09/2023 - 05/2025
World Class Manager Course 2 -
THE GLOBAL GROWTH INSTITUTE
Specific Skills Training -
Institute of Hospitality