Sarah Briggs

Responsible for servicing over 100 client accounts in an efficient, flexible manner. Meeting client demands whilst achieving both renewal retention and growth rates generating a total £350k commissions and fee income.

• Negotiated contracts on behalf of clients, ensuring best possible terms and conditions delivering great customer outcomes.
• Resolved customer issues, ensuring high level of satisfaction.
• Monitored competitor activity, staying informed about industry changes and market trends.
• Prepared detailed reports for client updates and review meetings. Visits with clients building rapport and strengthening long term relationships.
• Attend and support clients during Insurer risk surveys.
• Identify and act upon new-business opportunities, leveraging strong communication and interpersonal skills.
• Collaborated with other teams within Gallagher to enhance service delivery and client satisfaction.
• Active member of cyber special interest group within Gallagher UK retail, supporting colleagues by identifying cyber exposures and finding solutions.

Underwriting team manager for a managed general agency underwriting commercial business via a network of independent UK Brokers.

• Expertise and technical knowledge underwriting across multiple classes of business including property and casualty by way of delegated authority.
• Provide technical guidance, training and motivation to other members of team.
• Determined premium rates based on detailed assessment of applicant's profile and risk factors.
• Assist Director in setting and implementing company objectives, targets and marketing plans.
• Develop and manage effective relationships with capacity providers, brokers and UK business development managers.
• Attended trade shows, promoting business and seeking new networks.

Underwriter within brokers office and within the Jersey and Birmingham branch. Expertise and technical knowledge across multiple classes of business including property, casualty, motor trade and motor fleet.

• Responsible for relationship management, revenue growth and profitability of high profile commercial account.
• Implemented underwriting strategies to achieve company objectives.
• Use of trading tools to achieve renewal retention of profitable portfolios, including rating agreements and annual risk bursary.
• Propose and negotiate policy terms with brokers, ensuring transparency and disclosure whilst working within own license and limits of authority.
• Provided risk exposure training for Broker staff.