I am a self motivated individual and naturally driven to succeed. Having worked in a variety of fast-paced environments, I have become proficient in multitasking, analytical thinking and quick decision making, further enhancing my soft skills.
Overview
5
5
years of professional experience
Work History
AIRSIDE TEAM LEADER - Turn Around Coordinator
Swissport
06.2024 - Current
Oversaw all ground handling tasks, maintaining adherence to established safety and legal regulations.
Produced weight and balance documentation for different airlines and assured compliance with load specifications for airlines using their own load control.
Briefed and planned ahead with the team for efficient collaboration under tight deadlines.
Ensured all turnaround concerns were managed before departure.
PERSONAL LINES BROKER
Cherry Godfrey
03.2024 - 06.2024
Negotiated competitive pricing and coverage options with insurers on behalf of clients.
Managed a diverse portfolio of personal lines businesses including home, motor, travel and specialty insurances.
Conducted live risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients' unique situations.
Cross-sold insurance products to existing clients to reach sales targets.
JUNIOR PERSONAL INSURANCE UNDERWRITER
Islands Insurance
03.2023 - 01.2024
Reviewed policies to ensure risk and coverage of insurance remained appropriate
Including reviewing claims, calculating loss ratios, analysing trends and establishing pricing for acceptable insurable risks
Prepared company audits, ensuring that all policies were adhered to
Negotiated coverage, policy pricing and service delivery during meetings with assigned sub brokers
Being a point of contact for referrals for both Guernsey and Jersey, I have effectively responded to agent and broker queries that required a quick turnaround to adhere to SLAs
PERSONAL INSURANCE BROKER
Islands Insurance
05.2021 - 03.2023
Negotiated policy terms with underwriters and ensured the clients understood the terms and the extent of cover provided
Created positive client relationships by effectively dealing with client queries and requests in a timely and efficient manner
Assisted clients in person, by telephone and in writing to process new quotes, mid term adjustments, renewals and cancellations
Compared the market to guarantee fair policy pricing and coverage, tailored to the clients needs
PERSONAL INSURANCE BROKER
Rossborough Insurance
09.2019 - 05.2021
Gained knowledge in different types of personal insurance
Generated new business and retained policies in order to achieve personal and team goals
Assisted clients in person and issued legal documentation as and when required
Followed up on call back requests whilst adhering to SLAs
Compared the market to ensure fair pricing
Education
GCSE / 3o Ciclo -
Dr Horácio Bento De Gouveia
Funchal, Madeira
Skills
Analytical thinking
Multitasking
Fast learning
Quick decision making
Adaptability
Problem solving
Interpersonal communication
Creativity
Conflict resolution
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Timeline
AIRSIDE TEAM LEADER - Turn Around Coordinator
Swissport
06.2024 - Current
PERSONAL LINES BROKER
Cherry Godfrey
03.2024 - 06.2024
JUNIOR PERSONAL INSURANCE UNDERWRITER
Islands Insurance
03.2023 - 01.2024
PERSONAL INSURANCE BROKER
Islands Insurance
05.2021 - 03.2023
PERSONAL INSURANCE BROKER
Rossborough Insurance
09.2019 - 05.2021
GCSE / 3o Ciclo -
Dr Horácio Bento De Gouveia
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