- reading
- sports
- films/TV
- aviation
Riley Packer
St Brelade,Jersey
Summary
Dedicated team member that puts the customer at the forefront of each decision, communicates efficiently with various departments to resolve issues for customers. previous employment also heavily orientated around compliance, procedure and clear communication to avoid both consumer and business related consequences. knowledge in various departments within the bank that is used to assist and resolve issues that customers may encounter whilst using our products.
Overview
3
3
years of professional experience
Work History
Safeguarding Administrator
HSBC
St Helier, Jersey
07.2025 - Current
- Following compliance and regulatory standards within the bank to ensure stakeholder satisfaction.
- Delivered high-quality customer service by responding to customer enquiries, resolving issues, and keeping customers updated on ongoing reviews.
- Developed and maintained effective communication between departments; this has allowed for higher levels of customer satisfaction, as I am able to accurately inform them of the status of their account.
- Offering friendly, helpful, and informative customer service.
- Followed-up on customer interactions to provide further support.
- Handled incoming telephone calls promptly to minimise customer waiting times and took the appropriate security measures to safeguard customers and the bank from potential fraud. This includes raising concerns when something does not appear to be correct via a UAR.
Ground Handling Agent
Gama Aviation
St Peters, Jersey
10.2023 - 04.2025
- Managed baggage handling systems, ensuring timely sorting and delivery to correct flights.
- Assisted passengers with special needs, ensuring accessible and comfortable travel arrangements.
- Facilitated seamless passenger check-in and boarding processes, enhancing customer travel experience.
- Monitored ramp activities, preventing any potential safety hazards in high-risk areas.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated with customs and security personnel to ensure compliance with international travel requirements.
Education
GCSEs -
Les Quennevais
St Brelade2022
Skills
- Customer service
- Communication skills
- Compliance monitoring
- Stakeholder communication
Interests
Timeline
Safeguarding Administrator
HSBC
07.2025 - Current
Ground Handling Agent
Gama Aviation
10.2023 - 04.2025
GCSEs -
Les Quennevais