Portia Mazonde
Saint Helier,Jersey
Summary
Technical Account Manager with over 6 years of hands-on experience in software development, telematics, and fuel management solutions. Proven track record as a Technical Manager and Product Manager, specializing in acting as a liaison between clients and development teams. Skilled in translating client requirements into technical specifications and ensuring effective communication between stakeholders. Adept at creating and managing contracts, negotiating terms, and addressing complex client needs. Expertise in developing value realization strategies that drive new business, renewals, and up-sell opportunities. Capable of simplifying complex technical concepts for diverse audiences and building strong, long-lasting relationships with senior executives and project-level resources.
Overview
7
7
years of professional experience
Work History
Software Solutions Manager
Sybrin International
01.2023 - 03.2024
- Act as the primary liaison between the client and the software development team, ensuring clear communication and alignment of goals.
- Regularly meet with clients to understand their business needs, gather feedback on the software, and discuss ongoing projects.
- Oversee the delivery of custom software solutions, ensuring that projects are completed on time, within scope, and meet client expectations.
- Ensure that client requirements are accurately translated into technical specifications and followed throughout the development process.
- Manage the implementation and integration of software products, ensuring compatibility with existing systems and smooth deployment.
- Guide clients through software upgrades, migrations, or new feature rollouts, ensuring minimal disruption to their operations
- Develop and deliver training sessions to help clients understand and effectively use the software products.
- Create user manuals, FAQs, and other documentation to support client education and self-service.
- Identify opportunities for upselling or cross-selling additional software features, modules, or services to existing clients.
Senior Technical Account Manager
Garage and Forecourt
01.2022 - 12.2022
- Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
- Develop and implement strategic sales plans to achieve company revenue targets for technical products and solutions.
- Streamlined sales process by utilizing CRM software, allowing for better organization and follow-up with prospects.
- Traveled to customer locations to analyze technical challenges, create dynamic strategies and rapidly implement solutions.
- Conduct product demonstrations and presentations to potential clients, showcasing technical capabilities and benefits of products.
- Provide in-depth explanations of product features, integration capabilities, and technical specifications.
- Work closely with engineering, product development, and R&D teams to stay informed about product updates, new features, and technical issues.
- Provide feedback from clients and sales team to influence product development and ensure that offerings meet market demands.
- Prepare and present detailed sales proposals, including technical specifications, pricing, and delivery schedules.
Customer Experience Specialist (Telematics)
Ctrack Global
01.2018 - 12.2021
- Maintained strong relationships with key clients through regular communication and exceptional service delivery.
- Oversee on boarding process for new customers, ensuring smooth installation and configuration of vehicle tracking systems
- Diagnose and resolve technical problems, coordinating with internal technical teams as necessary.
- Work closely with product and engineering teams to enhance the functionality and reliability of telematics products.
- Analyze data from vehicle tracking systems to provide insights and recommendations to customers on how to optimize their fleet operations.
- Prepare and present detailed reports on system performance, usage trends, and ROI to help customers understand the value of their telematics solution.
- Assist the sales team in pre-sales activities by providing technical expertise and demonstrating the capabilities of telematics solutions.
Marketing Intern
Telone Zimbabwe
01.2017 - 12.2017
- Assist marketing team in developing annual marketing plans and implementing marketing strategies to increase market share by 15%
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
- Analyzed competitor activities, providing insights that helped in fine-tuning marketing approaches.
Education
MBA - Strategic Leadership
University of Zimbabwe
Zimbabwe01.2022
Bachelor of Science - International Marketing
Chinhoyi University of Technology
Zimbabwe01.2016
Skills
- Product Implementation
- Sales Support
- CRM software proficiency
- IT Infrastructure Management
- User Acceptance Testing
- Cross-functional Team Coordination
- Social Media Strategy
- Business Analysis
- Requirements Gathering
- Resource Planning
- End-user support
- Business Process Analysis
- Application support
- Technical Documentation
- Contract Management
Languages
English
Native language
English
Proficient
C2
German
Beginner
A1
Achievementsandawards
- Executed a Facebook-based marketing program which resulted in a 28% increase in leads, 30% new subscribers to weekly email newsletter.
- Adopted the Hubspot CRM platform which significantly impacted on the business's bottom line by increasing sales and reducing workload through the platform's sales automation tools.
Personal Information
- Date of Birth: 07/24/92
- Driving License: Clean Class 4 Drivers License
References
References available on request. Please do not hesitate to contact me if you require references from any of my previous employers.
Hobbies and Interests
- Golf
- Hiking
- Writing and researching
Accomplishments
- Improved client satisfaction scores by 20% by implementing a comprehensive feedback system and addressing recurring issues, leading to a more tailored and responsive support approach.
- Led the successful launch of a new telematics solution, resulting in a 30% increase in client acquisition and a 15% rise in market share within the first six months.
- Facilitated cross-functional collaboration between sales, product development, and support teams, resulting in a 30% reduction in product development cycle time and faster delivery of client solutions.
- Designed and implemented complex technical solutions for large-scale clients, including custom software integrations and fuel management systems, leading to a 20% improvement in operational efficiency.
- Developed and delivered training programs for clients and internal teams, enhancing their understanding of product features and best practices, which contributed to a 20% increase in product adoption.
- Utilized data analytics to provide actionable insights and recommendations to clients, leading to a 25% improvement in their operational efficiency and decision-making processes.
Timeline
Software Solutions Manager
Sybrin International
01.2023 - 03.2024
Senior Technical Account Manager
Garage and Forecourt
01.2022 - 12.2022
Customer Experience Specialist (Telematics)
Ctrack Global
01.2018 - 12.2021
Marketing Intern
Telone Zimbabwe
01.2017 - 12.2017
MBA - Strategic Leadership
University of Zimbabwe
Bachelor of Science - International Marketing
Chinhoyi University of Technology
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