Paula Rosamond
Saint Saviour ,Jersey
Summary
Highly motivated employee with extensive experience at Trident Trust Company Limited, known to have great organisational skills and a positive attitude. Excelling in documentation coordination, data entry and maintaining positive relationships with customers, with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
23
23
years of post-secondary education
Work History
Client Services Administrator
Trident Trust Company Limited
St Helier , Jersey
03.2023 - Current
- Manage client inquiries and provided timely support for service requests.
- Coordinate documentation for account openings and client onboarding processes.
- Assist in maintaining accurate client records within company systems.
- Processed transactions and ensured compliance with regulatory requirements.
- Performed administrative duties such as filing documents, preparing correspondence.
- Collaborated with colleagues to improve service delivery and streamline workflows.
- Managed multiple projects simultaneously while ensuring deadlines are met.
- Ensured compliance with company policies and procedures when dealing with clients.
- Coordinated with internal departments to ensure client satisfaction and efficient delivery of services.
- Updated databases with new and modified customer data.
- Mentored junior team members and managed employee relationships.
Client Services Support Officer
Trident Trust Company Limited
St Helier , Jersey
01.2022 - 02.2023
- Coordinated documentation processes for compliance with regulatory standards.
- Facilitated communication between departments to streamline workflows effectively.
- Resolved customer queries in a timely manner.
- Updated databases with new and modified customer data.
- Assisted team members in preparing reports and presentations for clients.
- Maintained accurate records using company-specific software systems.
- Process payments on various online banking platforms.
Filing/Scanning Supervisor and Receptionist
Trident Trust Company Limited
St Helier , Jersey
08.2012 - 12.2021
- Coordinated workflow among staff members.
- Trained new employees on procedures and best practices in the department.
- Provided mentoring support to team members.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Collaborated with other departments to coordinate activities and resolve issues.
- Monitored stationery levels, ensuring optimal stock and minimizing waste.
- Managed daily operations, ensuring efficient workflow and productivity.
- Supervised staff performance.
- Delegated work to staff, setting priorities and goals.
- Implemented process improvements to enhance efficiency within the department.
- Resolved employee concerns and facilitated effective communication among teams.
- Maintained accurate records and documentation for departmental activities.
- Trained employees on new processes or procedures as needed.
Filing/Scanning Clerk and Receptionist
Trident Trust Company Limited
St Helier, Jersey
06.2000 - 08.2012
- Organized and maintained accurate filing systems for essential documents.
- Processed incoming and outgoing correspondence efficiently.
- Supported data entry tasks using company software systems accurately.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Supported office clerical functions using word processing and other software, email and office machines.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Entered data into computer systems accurately and efficiently.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Copied, sorted and filed records of office activities and business transactions.
- Delivered messages and ran errands.
Retail Assistant
Island Gift Shop (Revelations)
St Helier , Jersey
03.1999 - 06.2000
- Maintained store displays to enhance visual appeal and customer engagement.
- Organized inventory stockroom to ensure efficient product retrieval.
- Handled customer complaints professionally to ensure satisfaction and loyalty.
- Conducted regular inventory checks to maintain accurate stock levels.
- Processed payments using cash register, credit card machine and POS system.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Assisted customers with product selection, answered queries and provided advice.
- Operated cash registers efficiently during peak hours of business.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Attended to cashing up at the end of the day.
Education
C - English Language And Literature
Secondary School
09.1987 - 05.1992
D - Mathematics
Secondary School
09.1987 - 05.1992
E - Geography
Secondary School
09.1987 - 05.1992
C - Art And Design
Secondary School
09.1987 - 05.1992
D - Science
Secondary School
09.1987 - 05.1992
Skills
- Documentation coordination
- Administrative support
- Effective communication
- Time management
- Mentoring and coaching
- Attention to detail
- Document preparation
- Strong organisation
- File management
- Customer relations
- Phone etiquette
- Data management
- Customer data confidentiality
- Data entry accuracy
- Teamwork and collaboration
- Verbal and written communication
- Professionalism
Affiliations
- Spending time with family
- Gardening
- Dog walking
- Cooking
References
References available upon request.
Timeline
Client Services Administrator
Trident Trust Company Limited
03.2023 - Current
Client Services Support Officer
Trident Trust Company Limited
01.2022 - 02.2023
Filing/Scanning Supervisor and Receptionist
Trident Trust Company Limited
08.2012 - 12.2021
Filing/Scanning Clerk and Receptionist
Trident Trust Company Limited
06.2000 - 08.2012
Retail Assistant
Island Gift Shop (Revelations)
03.1999 - 06.2000
C - English Language And Literature
Secondary School
09.1987 - 05.1992
D - Mathematics
Secondary School
09.1987 - 05.1992
E - Geography
Secondary School
09.1987 - 05.1992
C - Art And Design
Secondary School
09.1987 - 05.1992
D - Science
Secondary School
09.1987 - 05.1992