Parinya "Poppy" Phaphinit

Supporting the administration of a portfolio of client entities, ensuring client matters are progressed efficiently while maintaining high standards of accuracy, compliance and client service.

• Support the day-to-day administration of a portfolio of client entities.

• Coordinate cash movements and instruct internal teams to process payments, ensuring transactions are completed accurately and within agreed deadlines.

• Review supplier invoices and supporting documentation before processing.

• Prepare and coordinate distributions to unitholders.

• Liaise with asset managers, lawyers, auditors, banks and other professional advisers to progress client matters.

• Correspond with clients and respond to day-to-day queries in a professional and timely manner.

• Complete client due diligence (CDD) and periodic client reviews in accordance with internal and regulatory requirements.

• Issue unit certificates and maintain related registers and client records.

• Maintain accurate client records and ensure documentation is kept up to date.

• Proactively manage workloads using Excel task trackers to monitor deadlines, outstanding actions and priorities.

• Assist colleagues with the administration of their client portfolios during busy periods and provide support across the wider team where required.

• Build and maintain strong working relationships with internal and external stakeholders.

• Ensure work is completed accurately, efficiently and within agreed deadlines.

Supporting the administration of occupational pension schemes while ensuring client matters were progressed accurately, efficiently and in accordance with regulatory and internal requirements.

• Administered a portfolio of occupational pension schemes and processed member transactions.

• Prepared and processed pension benefit and distribution payments to scheme members, ensuring they were completed accurately and within agreed deadlines.

• Drafted meeting minutes following trustee meetings and distributed approved minutes to clients.

• Assisted with the preparation of meeting documentation for trustee meetings.

• Liaised with trustees, clients, intermediaries and internal teams to progress day-to-day administration.

• Maintained accurate client records and ensured documentation was kept up to date.

• Assisted with member admissions, retirements, transfers and benefit payments.

• Responded to client and intermediary queries in a professional and timely manner.

• Ensured work was completed in accordance with internal procedures, regulatory requirements and service standards.

• Worked collaboratively with colleagues to deliver a high standard of client service.

• Actioned requests for administrative support from service delivery teams, ensuring requests are completed to the highest standards.
• Ensured all administration and client service issues are attended to in
accordance with the office service standards and Vistra’s policies and procedures.
• Assisted with routine client and bank queries and correspondence.
• Provided support on all administrative internal and client matters.
• Arranged for corporate documents to be retrieved, notarised and legalised as appropriate.
• Assisted the team with the minutes of Company and Trustee meetings of a standard nature.
• Assisted the team by taking calls and sending reminders on items from diary and co-ordinating bank signing.
• Photocopying, scanning and general filing (paper filing and via WorkSite document management system).
• Assisted with sending outgoing faxes & emails; attached confirmation sheets to the fax and returned to the appropriate file handler.
• Maintained accurate daily time-recording and attained chargeability target and recoverability rate.

• Provided an efficient and timely administrative and secretarial service to all
team members ensuring the maintenance of strong client relationships.
• Ensured all administration and client service issues were attended to in accordance
with the office service standards and Vistra’s policies and procedures.
• Assisted with routine client and bank queries and correspondence.
• Provided support on all administrative internal and client matters.

• Arranged for corporate documents to be retrieved, notarised and legalised as appropriate.
• Assisted the team with the minutes of Company and Trustee meetings of a standard nature.
• Assisted the team by taking calls, sending reminders on items from diary, and coordinating bank signing.
• Photocopying, scanning and general filing (paper filing and via WorkSite document management system).
• Assisted with sending outgoing faxes & emails; attached confirmation sheets to the
fax and returned to the appropriate file handler.
• Maintained accurate daily time-recording and attained chargeability target and recoverability rate.
• Preparing bank payments, raising cheques and monitoring actions by the bank.
• Credit control –sent out fee reminder letters, monitored bank balances for funds to
settle fees, checked office cash receipts for settlement of invoices and chased payments if needed.
• Ensured all fees for the client portfolio were charged and collected on a timely basis.

• Supported a Jersey Anti-Money Laundering (AML) remediation project.

• Reviewed and updated customer due diligence information across banking systems.

• Researched and verified missing customer information.

• Completed work accurately while meeting strict project deadlines.