Natasha De Freitas

• Managed all processes and systems within credit control function.
• Collected outstanding debts according to firm collection policy.
• Ensured compliance with instalment agreements established with clients.
• Facilitated regular communication with partners and fee-earners on query follow-ups to ensure timely resolutions.
• Identified and escalated potential problem debts to practice director to mitigate financial risks.
• Met cash collection targets consistently to support firm cash flow objectives.
• Produced monthly statements reflecting accurate financial status.
• Allocated receipts and credits to debts for precise client balance representation.
• Ensured accurate production of monthly fee notes and compliance with regulatory standards.
• Processed all write-offs with proper authorization according to firm limits.
• Verified bills for adherence to Jersey Law Society code and numerical accuracy.
• Issued client bills promptly to maintain cash flow efficiency.
• Managed petty cash float to ensure accurate financial tracking.
• Assisted fee-earners with various ad-hoc requests.
• ensure adherence to all statutory and regulatory obligations, focusing on account rules of solicitors regulatory authority, Jersey Law Society, and money laundering regulations of Jersey Financial Services Commission (JFSC)
• Provide cover for accounts payable (purchase ledger) when required.
• Provide cover for daily banking reconciliations as required.
• Assisted auditors annually in conducting thorough assessments of files.
• Archived files annually to ensure organized documentation.

• Recording and applying customer payments (cheques/Bank transfer/credit cards) to the correct policy accounts.
• Generated and distributed accurate reminder notices and statements to policyholders and partner practices, ensuring timely follow-up on outstanding balances.
• Compared daily payment batches against accounting records, investigating discrepancies between payments and invoices to maintain financial accuracy.
• Monitoring aging reports to identify overdue accounts and contacting clients to negotiate payment plans or follow up on missing premiums in both Jersey and Guernsey.
• Researched and responded to billing inquiries, resolving discrepancies in insurance claims to enhance customer satisfaction and retention.
• Reviewed and handled incoming commissions and issued refunds or credit memos.
• Ensuring all financial transactions adhere to internal controls, financial regulations (JFSC)
• visiting Guernsey branch once each month for client account reviews and credit control discussions with firm directors.
• petty debts court actions for obtaining judgments against clients for bad debts in both Jersey and Guernsey and transferring court acts to viscounts for wage arrest or asset liquidation.

Ensured high service standards by resolving customer complaints and fostering loyalty.

• Recruited, hired, and trained employees to strengthen team capabilities.
• Set and monitored KPIs to evaluate operational efficiency and guide strategic improvements.
• Managed store budgets while analyzing sales figures to inform accurate forecasting.
• Oversaw stock levels, coordinated replenishment with suppliers, and minimized losses from theft.
• Implemented store layouts and designed displays according to brand guidelines and trends.
• Maintained health, safety, and security standards while managing opening and closing procedures.
• Conducted buying trips to London fashion shows twice per year to stay current.