Hi, I’m
NAOMI WAITHERA MWANGI
Nairobi,Kenya
Summary
Care Assistant Compassionate and dedicated professional with a proven track record in providing exceptional guest service as a Housekeeper. Seeking a caregiver position to leverage my strong work ethic, attention to detail, and willingness to learn, in order to make a meaningful impact on the lives of individuals in need. Committed to providing compassionate care, promoting well-being, and fostering a safe and supportive environment for clients.
Overview
9
years of professional experience
6
years of post-secondary education
8
Certifications
Work History
Seymour Hotels of Jersey, Merton Hotel
Housekeeper
02.2023 - Current
Job overview
- Responsible for checking and marking all guest items received for washing, drycleaning and checking/packing items prior to delivery
- Making sure workplace is orderly kept and surfaces are cleaned daily
- Spot checking the cleanliness of linen and uniforms that come back from the laundry
- Cleaning guestrooms mid-stay and after departure
- Making beds
- Replacing dirty linens and towelsRestocking guestroom amenities like toiletries, drinking glasses, and notepads
- Removing garbage, recycling, and room service trays Picking up and returning valet laundry items Organizing and stocking housekeeping carts
- Notifying the maintenance department about broken appliances, old light bulbs, or damage
- Upholding the hotel’s confidentiality and security standards Respecting “do not disturb” signs and the guest’s privacy
Four Points Sheraton
Front Office
11.2021 - 08.2022
Job overview
- Checked guests in and out, ensuring a smooth and hassle-free experience for all visitors
- Prioritized guest satisfaction by promptly addressing their needs and resolving any complaints or concerns they had
- Ensured accurate recording of reservations and effectively coordinated room availability updates with the housekeeping department
- Prepared bills and processed payments for guests, maintaining accuracy and attention to detail
- Collaborated closely with the housekeeping department to maintain the cleanliness and neatness of the front desk area
- Implemented stringent security measures to safeguard guest belongings and maintain their trust in the hotel.
Sarova Hotels, Kenya
Front Office
05.2017 - 10.2021
Job overview
- Checked guests in and out of the Hotel, ensuring a smooth and efficient process
- Resolved customer complaints promptly and effectively, ensuring guest satisfaction
- Took reservations by telephone or email, accurately recording guest information and preferences
- Prepared bills and handled payments accurately and securely
- Provided guests with information, answered their queries, and dealt with complaints to ensure a pleasant stay
- Attended departmental meetings to stay updated on hotel policies, procedures, and guest- related issues
- Maintained cleanliness and neatness of the front desk area, creating a welcoming and organized environment
- Made reservations and blocked rooms for guests, ensuring accurate and efficient room allocation
- Preparing end-of-day procedures, including closing out cash registers and reconciling financial transactions
- Ran the end-of-day process in the property management system (PMS) to ensure accurate record-keeping.
Aga Khan University HospitalNairobi, Kenya
Caregiver Attendant(volunteer)
09.2014 - 12.2016
Job overview
- Greeted and welcomed guests as soon as they arrived at the office
- Directed visitors to the appropriate person and office
- Answered, screened, and forwarded incoming phone calls
- Ensured reception area was tidy and presentable, with all necessary stationery and material (e.g
- Pens, forms, and brochures)
- Provided basic and accurate information in-person and via phone/email
- Received, sorted, and distributed daily mail/deliveries
- Maintained office security by following safety procedures and controlling access via the reception desk (monitored logbook, issued visitor badges)
- Ordered front office supplies and kept inventory of stock
- Updated calendars and scheduled meetings
- Arranged travel and accommodations, and prepared vouchers Kept updated records of office expenses and costs
- Performed other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Constructed cognitively stimulating activities.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vital statistics and coordinated with health care providers.
- Scheduled and coordinated medical appointments.
- Utilized universal precautions and infection control principles in all aspects of care.
Education
Kenyatta University
Diploma from Hospitality & Tourism Management
01.2013 - 04.2015
Eastmore Girls High School
Kenya Certificate of Secondary Education
01.2009 - 04.2012
Certification
Infection Control Protocols Record Management Fluids and Nutrition Health and Safety
Timeline
Housekeeper
Seymour Hotels of Jersey, Merton Hotel
02.2023 - Current
Front Office
Four Points Sheraton
11.2021 - 08.2022
Front Office
Sarova Hotels
05.2017 - 10.2021
Caregiver Attendant(volunteer)
Aga Khan University Hospital
09.2014 - 12.2016
Kenyatta University
Diploma from Hospitality & Tourism Management
01.2013 - 04.2015
Eastmore Girls High School
Kenya Certificate of Secondary Education
01.2009 - 04.2012
Availability
See my work availability
Not Available
Available
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