Mathew Debell
Chesterfield
Summary
Experience in Customer Service and IT Support roles. Strong problem-solving abilities and resilience under stress, ensuring efficient troubleshooting of diverse technological issues. Proficient in Microsoft Office Suite, Windows OS. Skilled in data privacy compliance and incident reporting mechanisms, offering exceptional communication skills and patience with end users. Career goals include advancing within the IT sector.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work history
IT/Admin
Surgery at Wheatbridge
Chesterfield, Derbyshire
2023.07 - Current
- Trained staff members, demonstrated how to use systems and software.
- Created user manuals for ease of technology use amongst employees.
- Provided technical assistance to staff members.
- Assisted in software installations to ensure optimal operating systems.
- Ensured a smooth transition during office relocations by organising and setting up all necessary IT equipment.
- Coordinated with vendors during hardware upgrades, ensured smooth transition with minimal disruption.
- Provided timely and professional support across hardware and software issues for 50+ end users.
- Facilitated communication between patients, doctors, resulting in improved care delivery.
- Boosted patient satisfaction by ensuring prompt response to enquiries.
- Ensured confidentiality of sensitive data through robust information management practices.
- Documented patient encounter information, laboratory results, and correspondence for records.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Streamlined communication with patients, improving satisfaction levels.
Artist
The Upper Deck Entertainment
2025.05 - 2025.08
- Produced 44 pieces of unique Artwork for a Trading Card set based on iconic characters from a television show.
- Strict adherence to guidelines/brief
- Comfortably met deadlines
Call centre agent
AutoWindscreens
Chesterfield, Derbyshire
2022.07 - 2022.10
- Assisted customers in making informed decisions by providing detailed product information.
- Utilised multi-line telephone systems for efficient call handling.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Managed high volume of inbound calls, ensuring swift response times.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Used in-depth product understanding to answer customer questions knowledgeably.
- Cleared all KPI targets
GSA
Matalan
Chesterfield
2017.09 - 2022.07
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Improved customer satisfaction by ensuring prompt processing of backorders.
- Organised goods to ensure easy accessibility and swift dispatch of orders.
- Optimised storage layout for easy accessibility and retrieval of items.
Education
GCSEs -
Hasland Hall
Chesterfield 2010.09 - 2015.07
A-Levels -
Brookfield Community School
Chesterfield 2015.09 - 2017.07
NVQ Level 3 - Business Admin
Access Training
Chesterfield 2023.08 - 2024.12
Skills
- Problem-solving
- Communication skills
- Knowledge of Windows OS and MS Office
- Troubleshooting a variety of issues with different equipment
- Software installation and configuration
- Patience with end users
- Adaptable to technology changes
- Data privacy compliance
- Working with VPNs
Affiliations
- Semi Pro Artist
Timeline
Artist
The Upper Deck Entertainment
2025.05 - 2025.08
NVQ Level 3 - Business Admin
Access Training
2023.08 - 2024.12
IT/Admin
Surgery at Wheatbridge
2023.07 - Current
Call centre agent
AutoWindscreens
2022.07 - 2022.10
GSA
Matalan
2017.09 - 2022.07
A-Levels -
Brookfield Community School
2015.09 - 2017.07
GCSEs -
Hasland Hall
2010.09 - 2015.07