Hi, I’m
Marcia Pinto
St. Helier
Summary
Reliable, trustworthy, and a good timekeeper. Strives to create a positive and productive working environment. Continuously seeks opportunities to learn and improve skills. Excels in collaborative team settings and maintains strong relationships with colleagues and superiors. Embraces responsibility and approaches every task with dedication. Eagerly embraces new challenges. . Has a deep passion for music and enjoys expressing oneself through dance. Family holds great importance in life, and cherishes any free time spent with them. Recognizes the benefits of physical activity for both the body and mind. Actively engages in sports and thrives on the thrill of overcoming challenges.
Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Overview
15
years of professional experience
Work History
States of Jersey
Health Care Assistant (Zero Hours)
06.2024 - Current
Job overview
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Played an active role in delivering holistic care that addressed not only physical but also emotional well-being of patients under my supervision.
HSBC Bank
Customer Service Representative
05.2024 - Current
Job overview
- - Assist Customers Fraud Cards, Payments, presential and on the phone.
- - Help Concierge area as concierge.
- - Help Premier Floor.
- - Assist Customer Safeguard Team, Documents Certification, Panels Update, emails and assist customer on the phone.
- - Assist Customer with Credit Card queries, Payments, Direct Debits PINs, Activate Credit card, assist customer on the phone.
- - Assist Customer Debit Cards Order, Replace, Activation
- - Pins Advice
- - Advice Customers with Products, Credits Cards, Savings Accounts, Wealth, Protection etc.
- - Reinvest Fix Rate Accounts.
- - Work as a Cashier, Credit money on the Account, Withdrawal money, Balance the Till, Payments etc.
- - Close Accounts.
- - Put Markers on The Accounts.
- - Card Disputes and Payments Disputes.
- - Email Customers Regarding Account issues
- - Personal Details Update (Change of address, email and phone.
- - Bereavement First Notification, Contact Bereavement team if Necessary.
- - Cancel Overdraft
- - Assist Customer with Joint to Sole
- - Loan Redemption.
- - Assist Customer with Change of Name.
- -Assist Customers with Statements .
- - Assist Business Customer Mandates, Internet Banking, Payments
- - Bill Payment
- - International Payments
- - Large Payments
- - Book Appointments
Clarins
Business Manager
06.2023 - 05.2024
Job overview
- - Effectively business plan the team resource to deliver ultimate levels of customer service to meet the needs of the business
- - Focus on maximizing opportunities through brand eventing, new launches and promotions
- - Ensure accurate stock and sales levels are maintained and have an overall awareness of competitive / department / store performance in relation to that of the Clarins business
- - Establish a professional working relationship with each team member in order to assist them in their individual development
- - Organization and cleaning the space
Barclays
Client Service Executive
04.2023 - 06.2023
Job overview
- - Provide Excellent level of customer services
- - First point of contact for our International/Offshore clients by telephone, email, online banking and written communications in a confident, professional and knowledgeable manner at all times
- - Proactively educating customers to have confidence in using alternative channels of their choice, at times to suit them
- - Exceeding customer expectations and being empowered to deal with customer requests at first point of contact
- - Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives on a daily, weekly and monthly basis
- - Acting with honesty and integrity and working with colleagues to create a respectful and motivating environment to attract, inspire and develop colleagues
- - Personally, looking after your own well-being in the workplace and that of your close colleagues, to contribute towards a culture of care
- - Actively participating in citizenship activity that contributes to the wider SkyBranch Premier Community
Ocapel Limited (Feel Unique)
Counter Manager
03.2022 - 06.2023
Job overview
- - Provide optimal level of customer services and ensure achievement of all sales goals
- - Prepare and implement effective calendar for product line monthly basis and manage all promotions
- - Manage all communication with account representatives and store staff to maximize sales and increase productivity
- - Perform all stock keeping processes and assist to replenish all stocks as per organization policies
- - Promotions and Special Events – Business Building ideas and innovation
- - Inventory
- - Manage all communication with beauty advisors and assist in all client file activities
- - Organization and cleaning the space
A De Gruchy & Co Ltd
Clinique Counter Manager
02.2020 - 03.2022
Job overview
- - Provide optimal level of customer services and ensure achievement of all sales goals
- - Prepare and implement effective calendar for product line monthly basis and manage all promotions
- - Manage all communication with account representatives and store staff to maximize sales and increase productivity
- - Perform all stock keeping processes and assist to replenish all stocks as per organization policies
- - Promotions and Special Events – Business Building ideas and innovation
- - Inventory
- - Manage all communication with beauty advisors and assist in all client file activities
- - Organization and cleaning the space
Ocapel Limited (Feel Unique)
Beauty Bar Specialist / Clarins Specialist
08.2019 - 12.2019
Job overview
- - Facials Treatments combined with facial massages
- - Neck, shoulders massages
- - Hand Massages
- - Scalp massages
- - Sales Goals - Achieve individual goals as agreed with the counter manager
- - Stock - Alert Counter manager to potential out of stock situations and assist Counter Manager with the stock checks/counts, as requested
- - Promotions and Special Events – Business Building ideas and innovation
- - Inventory
- - Personalized customer services
- - Organization and cleaning the space
THE BODY SHOP (L’Oreal)
Sales Assistant/beauty adviser
03.2017 - 12.2018
Job overview
- - Make Up Area Responsible
- - Handling with specific natural skin care product
- - Open /Close the store
- - Personalized customer services
Absolute Concept
Beautician trainee - Internship
07.2018 - 09.2018
Job overview
- - Body and Facial Massages
- - Manicure and Pedicure, Body and Facial Treatments, Wax
RITUALS
Sales Assistant (cashier)
08.2016 - 02.2017
Job overview
- - Cashier cash control - open and close
- - Replacement Product
- - Personalized customer assistance
TIMBERLAND
Sales Assistant
01.2016 - 04.2016
Job overview
- - Cashier (open and close, cash controls, customer card)
- - Stock keeping
- - Warehouse organizer
- - Telephone Assistance
- - Inventory
BOTICÁRIO
Sales assistant /beauty adviser
09.2013 - 11.2015
Job overview
- - Sales per commission
- - Public Attendance
- - Replacement of makeup products and perfumes
C&A Modas
Cashier
11.2009 - 06.2011
Job overview
- - Cashier
- - Replacement Product
Education
I.E.F.P (Instituto Profissional de Emprego e Formação Profissional)
Beautician from EQF level 4
09.2018
University Overview
- Anatomy, Human physiology, Manicure and Pedicure, Wax Techniques, Body massages, Facial Massages, Facial Treatments, Body Treatments, Make up, Reflexology, nutrition and dietetics in beauty, hydrotherapy techniques, aromatherapy and herbal medicine, Dermacosmetics.
- Internship
Centro de Comércio e Afins (CECOA)
Secretariat Technician from EQF level 4
12.2012
University Overview
- To plan and to organize the management /supervisor/ executive daily and monthly routines ensuring compliance with the scheduled activities
- To ensure the communication between the management /supervisor/executive and internal and external stakeholders, in Portuguese or in a foreign language.
- To organize and to carry out tasks related to the general office of the management /supervisor/executive´s secretariat
- To carry the tasks related to the secretariat ´s management and organization
MAJESTIL
Labour law
07.2011
University Overview
Apply labour law in general labour contracts
MAJESTIL
Process of communication with children
06.2011
University Overview
Dealing with children in environment professional work
MAJESTIL
Word processor – Processing and editing
05.2011
University Overview
Use applications in word processor
I.E.F. P (Centro de Formação Profissional de Alverca)
Professional Course of Sales Technician from 12º year
11.2009
University Overview
Sales and Customer Services, Cashier, Replacement, (product control) Notions of Labour Law, TIC, Safety and Hygiene at Work, trade e Distribution, Business Organization, Equipment and technology, Supplies and logistic.
Skills
- Good communication skills, especially during stressful moments
- Independent user
- Good at resolving any incoming issues job related or staff related
- Vast knowledge in the cosmetics area regarding make up and skincare products
Personal Information
- Date of Birth: 03/09/88
- Gender: Female
- Nationality: Portuguese Angolan
Timeline
Health Care Assistant (Zero Hours)
States of Jersey
06.2024 - Current
Customer Service Representative
HSBC Bank
05.2024 - Current
Business Manager
Clarins
06.2023 - 05.2024
Client Service Executive
Barclays
04.2023 - 06.2023
Counter Manager
Ocapel Limited (Feel Unique)
03.2022 - 06.2023
Clinique Counter Manager
A De Gruchy & Co Ltd
02.2020 - 03.2022
Beauty Bar Specialist / Clarins Specialist
Ocapel Limited (Feel Unique)
08.2019 - 12.2019
Beautician trainee - Internship
Absolute Concept
07.2018 - 09.2018
Sales Assistant/beauty adviser
THE BODY SHOP (L’Oreal)
03.2017 - 12.2018
Sales Assistant (cashier)
RITUALS
08.2016 - 02.2017
Sales Assistant
TIMBERLAND
01.2016 - 04.2016
Sales assistant /beauty adviser
BOTICÁRIO
09.2013 - 11.2015
Cashier
C&A Modas
11.2009 - 06.2011
Centro de Comércio e Afins (CECOA)
Secretariat Technician from EQF level 4
MAJESTIL
Labour law
MAJESTIL
Process of communication with children
MAJESTIL
Word processor – Processing and editing
I.E.F. P (Centro de Formação Profissional de Alverca)
Professional Course of Sales Technician from 12º year
I.E.F.P (Instituto Profissional de Emprego e Formação Profissional)
Beautician from EQF level 4
Similar Profiles
Marcia PintoMarcia Pinto
Health Care Assistant (Zero Hours) at States of JerseyHealth Care Assistant (Zero Hours) at States of Jersey
Sian Awen ChallengerSian Awen Challenger
Adult Mental Health Lead Nurse at States of JerseyAdult Mental Health Lead Nurse at States of Jersey
Cameron HartmanCameron Hartman
Nuclear Machinist Mate Supervisor at United States Navy, USS New JerseyNuclear Machinist Mate Supervisor at United States Navy, USS New Jersey