Marcia Pinto

A dedicated professional with strong communication skills, adept at managing stressful situations and resolving incoming issues efficiently. Demonstrates independence and possesses extensive knowledge in cosmetics. Committed to leveraging expertise to contribute effectively to team success and customer satisfaction.

• Health Care Assistant, 06/06/25, States of Jersey, Assist in minor procedure clinics (following professional assessment), and ensure patients are comfortable during moving and handling., Obtain patient consent, respect privacy and dignity, and support patients in promoting their own health., Prepare equipment, assist with tasks, and communicate any significant changes in patient health to the relevant team members., Assist clients with personal care (Washing, toileting, dressing etc.), Maintain clear and accurate communication with patients, healthcare professionals, and other relevant parties, ensuring compliance with confidentiality policies., Ensure a safe environment for both patients and staff, contribute to maintaining care quality, and adhere to infection control standards., Actively engage in training and development opportunities to enhance skills and knowledge.
• Customer Service Representative, 06/05/24, HSBC Bank, St Helier, Jersey, Assist Customers with Fraud Cards, Payments, both in person and on the phone., Help in the Concierge area., Assist Customer Safeguard Team with Documents Certification., Handle Credit Card queries, Payments, Direct Debits, and Activation., Assist with Customer Debit Cards Order, Replacement, and Activation., Provide advice on Products, Credit Cards, Savings Accounts, Wealth, and Protection., Manage Cashier duties including crediting and withdrawing money., Handle Card Disputes and Payments Disputes., Email customers regarding account issues and personal details updates.
• Beauty Therapist/ Business Manager, 06/26/23, 05/03/24, Clarins Business Manager, 62 King St, St Helier, Jersey, JE2 4W, Business planning to deliver customer service., Maximizing opportunities through brand events and promotions., Maintaining accurate stock and sales levels., Establishing professional relationships with team members.
• Client Service Executive, 11/09/22, 05/19/23, Barclays, St Helier, Jersey, Provide excellent customer service as the first point of contact for International/Offshore clients., Educate customers on using alternative channels., Exceed customer expectations and handle requests efficiently.
• Counter Manager, 04/21/23, 05/25/23, Estee Lauder, 23 – 27 King Street, St Helier, Jersey, Provide optimal customer service and achieve sales goals., Manage promotions and communication with account representatives.
• Support Worker (Part-Time), 07/15/22, Home Maintenance and Housekeeping., Assist with Mobility and Nutrition., Manage Prescription Medication.
• Beauty Bar Manager, 03/15/22, 09/07/22, Ocapel Limited (Feel Unique), 23 – 27 King Street, St Helier, Jersey, Facial Treatments and Massages., Provide optimal customer service and manage promotions.
• Sales Assistant, 03/19/17, 12/05/18, THE BODY SHOP, Colombo, Portugal, Make Up Area Responsible., Handle specific natural skin care products.

• Date of birth: 03/09/88
• Gender: Female
• Nationality: Portuguese Angolan