Manikandan Raja
Salem
Summary
Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive. Enthusiastic professional proudly touting multiple awards for exceptional customer service. A team player poised in all types of situations. Pursuing a new opportunity as a Customer Service Lead.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Self Checker
Merton Hotel
08.2022 - Current
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
Restaurant Waiter Part Time (Frequently)
Merton Hotel
03.2021 - Current
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Guest Service Associate
Merton Hotel
03.2021 - 07.2022
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Training Supervisor
Wyndham Garden Manama
07.2020 - 01.2021
- Led team meetings regularly to discuss operational updates, address concerns, and reinforce company values within the housekeeping department.
- Evaluated staff performance regularly, offering constructive feedback to support continuous improvement in their skills and abilities.
- Maintained high levels of guest satisfaction by ensuring timely completion of daily cleaning tasks.
- Optimized resource allocation through effective inventory management, reducing wastage and costs.
- Performed administrative duties such as schedule creation, report generation, and budget management for optimal department functioning.
- Mentored new employees during their onboarding process, equipping them with essential knowledge for delivering excellent service.
- Assisted in conducting timely recruitment processes for filling vacant positions within the team swiftly and efficiently.
- Reduced time spent on tasks by streamlining workflow and prioritizing responsibilities among team members.
- Collaborated with other departments to ensure seamless coordination of services for guests'' comfort.
- Contributed to the development and execution of departmental goals, ensuring alignment with overall hotel objectives.
Service Desk Coordinator
Wyndham Garden Manama
07.2019 - 06.2020
- Optimized resource allocation by effectively scheduling staff shifts according to anticipated workload patterns.
Guest Service Associate
Taj Fort Aguada Resort And Spa
05.2018 - 05.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
Bachelor Of Arts - Hospitality
RVS College of Arts And Science
India 08.2019
Skills
- Customer Service
- Issue Resolution
- Multitasking and Organization
- Problem-solving abilities
- Active Listening
- Problem Resolution
- Critical Thinking
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Customer satisfaction measurements
- Adaptable approach
- Compassionate Care
- Mobility Assistance
- Dependable and Responsible
- Relationship Building
- First aid and safety
- Incident Reporting
- Strong Ethics
- Housekeeping
- Heavy Lifting
- PPE Usage
- Flexible Schedule
Certification
- First Aid -2018
- Food Allergens safety level 1-2021
- Food Allergens safety level 2-2022
- Food safety -2024
- Care Assistant -2024
- Adult care assistant module A,B,C-2024
Reference
Available on request
Timeline
Self Checker
Merton Hotel
08.2022 - Current
Restaurant Waiter Part Time (Frequently)
Merton Hotel
03.2021 - Current
Guest Service Associate
Merton Hotel
03.2021 - 07.2022
Training Supervisor
Wyndham Garden Manama
07.2020 - 01.2021
Service Desk Coordinator
Wyndham Garden Manama
07.2019 - 06.2020
Guest Service Associate
Taj Fort Aguada Resort And Spa
05.2018 - 05.2019
Bachelor Of Arts - Hospitality
RVS College of Arts And Science
- First Aid -2018
- Food Allergens safety level 1-2021
- Food Allergens safety level 2-2022
- Food safety -2024
- Care Assistant -2024
- Adult care assistant module A,B,C-2024
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