MADALINA GEAMBAZU
Saint Helier
Summary
I am a highly organised, energetic and flexible individual with leadership qualities which have been exercised through experience. Ensuring a high level of customer service at all times and exceeding customer expectations, exceptional interpersonal skills with an aptitude for building rapport with a diverse range of people. I am adaptable and always look forward to new challenges in a fast paced, ever-changing environment. I am proficient at working on my own initiative as well as part of a team. I believe the skills I have gained and refined in my current role would be an asset to your team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist/Admin/Trainee Dental Nurse
The Dental Spa
saint Helier, Jersey
11.2024 - 02.2025
- Greet patients in a friendly and professional manner, ensuring they feel comfortable and welcomed upon arrival.
- Handle patient appointments, confirming schedules and managing cancellations or rescheduling.
- Maintain patient records accurately, ensuring confidentiality and compliance with health regulations.
- Assist dentists during procedures by preparing instruments and ensuring a sterile environment.
- Perform administrative duties including filing, handling phone calls, and processing insurance claims.
- Handle patient inquiries and concerns, ensuring a positive and supportive experience.
- Maintain inventory of dental supplies and assist in ordering necessary materials.
- Provide chairside support to dentists and hygienists, ensuring a smooth workflow.
- Organize patient files and medical histories, ensuring accurate documentation for each visit.
- Ensure that the dental office environment is clean, organized, and complies with safety regulations.
- Work with the team to ensure optimal patient care and efficient clinic operations.
Waitress
SUMAS RESTAURANT
05.2018 - 05.2021
- Ensure the Guest feels important and welcome in the restaurant;
- Present menu, answer questions and make suggestions regarding food and beverage;
- Serve the Guest in an accommodating manner;
- Must know all food, liquor, beer, wine and retail offered;
- Apply positive suggestive sales approach to guide Guests;
- Deliver food and beverages to any table as needed;
- Adhere to timing standards for products and services;
- Look for ways to avoid waste and limit costs;
- Provide responsible service of alcoholic beverages;
- Clean and polish glassware, cutlery;
- Obtain requested items from storeroom;
- Keep general appearance and maintenance of restaurant working areas;
- Set up tables in accordance with restaurant policy;
- Establish effective employee relations and maintain highest level of professionalism ethics and attitude towards all Guests, clients and employees;
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Proved successful working within tight deadlines and a fast-paced environment.
Waitress
RANSOMS TEA ROOM
01.2017 - 05.2018
- Supervising the day to day activities of a team of 10/15 staff members;
- Driving operational efficiencies, raising customer service levels & cost effective;
- Responsible for staff training, staff breaks, payroll and overtime assignments, arranging back up for absent employees;
- Making sure that Health&Safety rules are strictly followed by all team members;
- Review the performance of the new staff members and decide if the probation time is passed or needs to be extended;
- Use excellent communication skills to obtain customer requirements and develop strong relationships with Key stakeholders within the business;
- Handling customers complaints and ensure the issues are identified and solved;
- Optimized staff scheduling to handle peak times effectively without overstaffing.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
Barista
THE COFFEE SHOP - Romania
02.2014 - 01.2017
- Knowledge of the coffee provenience, type and preparation; Trade to provide information about the product and preparation skills; Ensuring a prompt and quality service;
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Controlled line and crowd with quick, efficient service.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Promoted additional items with beverages, increasing store sales.
Education
City & Guild Business Administration - Business Administration
Back To Work
Jersey07-2024
No Degree - Communication Sciences
University of Bucharest
Romania01.2014
College “Constantin Brancoveanu”
01.2012
Primary and Secondary School Nr.177
01.2008
Skills
- Customer Service
- Strong multitasking
- Accurate money handling
- Team Collaboration
- Handling Complaints
- Warm and Friendly
- Effective Communication
- Problem-solving aptitude
- Reliable and Responsible
- Organizational Skills
Work Preference
Work Location
HybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionCareer advancementCertification
Level 1 Certificate in Business and Administration, City & Guild, Back to Work, July 2024
Languages
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
German
Elementary (A2)
French
Elementary (A2)
Timeline
Receptionist/Admin/Trainee Dental Nurse
The Dental Spa
11.2024 - 02.2025
Waitress
SUMAS RESTAURANT
05.2018 - 05.2021
Waitress
RANSOMS TEA ROOM
01.2017 - 05.2018
Barista
THE COFFEE SHOP - Romania
02.2014 - 01.2017
College “Constantin Brancoveanu”
Primary and Secondary School Nr.177
City & Guild Business Administration - Business Administration
Back To Work
No Degree - Communication Sciences
University of Bucharest
Similar Profiles
Stephany AguilarStephany Aguilar
Insurance Coordinator at The Dental SpaInsurance Coordinator at The Dental Spa
Andrea GiacobboAndrea Giacobbo
Dental Assistant/Shadowing Student at The Dental SpaDental Assistant/Shadowing Student at The Dental Spa
Mateo RostroMateo Rostro
Dental Assistant at Glo Dental Spa (formerly Sandis Smiles Dental)Dental Assistant at Glo Dental Spa (formerly Sandis Smiles Dental)