Lisa A'Court
Apartment 8, Rockhampton, La Route De St Aubin, St Helier
Summary
I have a passion for developing interpersonal relationships and being of service to others. I have administrative experience working individually on tasks and supporting work of high-achieving tax professionals. I'm enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
10
10
years of professional experience
Work History
Fine Dining Waitress
Sonora Room, Burrowing Owl Estate Winery
05.2023 - 09.2023
- Greet guests, describe daily specials using vivid descriptions of the each item’s origin, taste, and preparation methods.
- Deliver food orders including any requests or allergies using Touch Bistro. Check completed kitchen orders & transport items to the dining room in a timely manner to ensure proper food quality.
- Anticipate guest needs, offer wine pairing suggestions and respond urgently and appropriately to guest concerns and requests.
- Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.
Chalet Host/Chalet Server/Housekeeper
Premium Experiences Whistler
10.2022 - 03.2023
- Oversee the general running of the household including some housekeeping duties and making sure the guests are well cared for
- Worked closely with VIP guests, with high degree of respect for privacy
- Work alongside the private Chalet Chef to prepare and serve breakfast and dinner to guests.
- Liaising with management, cleaning staff and co workers to discuss any changing guest requirements for the day
- Cleaned and stocked luxury homes by replacing used towels and linens, vacuuming floors, making beds, restocking bathroom items and removing garbage.
Wine Ambassador & Lounge Server
Deep Cove Winery
04.2021 - 08.2022
- Regular serving duties in lounge and outdoor terrace
- Provide exceptional hospitality that translates into wine sales
- Lead public tours describing wines, wine history, winemaking techniques and winery history while providing a consistent brand message
- Representing Deep Cove Winery at offsite events
Assistant Restaurant Manager
Porto Osteria Italian Restaurant
10.2019 - 11.2020
- Kept restaurant compliant with all government and local hygiene and food safety regulations
- Delivered in-depth training to employees with less knowledge and experience in customer-facing roles to promote strong team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept register accurate through correct billing, payment processing and cash management practices.
Administrator - Tax Reporting
Brooks MacDonald
10.2018 - 01.2019
- Remediation project of client tax forms to ensure they were all documented correctly
- Working against a tight timeline to meet the requirements of an upcoming audit
- In-depth research of outstanding client records using Microsoft Excel Spreadsheets
- Provided weekly updates and statistics directly to the COO
- Contacting clients directly via email or telephone to explain what was requested of them and persuade
them to cooperate in a timely manor
Administrator, Tax Reporting
Royal Bank of Canada
09.2013 - 10.2016
- Reconciliation of reportable income and ensure timely resolution of all differences to facilitate accurate filings and client reporting
- Submitting accurate data files to government tax authorities
- Complete client file audits and assisted investigations to check provided information accuracy
- Worked with Investment Managers to help them understand and submit their clients tax documentation
Education
GCSE's -
Les Quennevais Secondary School
St Brelade, Jersey07.2010
BTEC Extended Diploma in Business -
Highlands College
St Saviour, Jersey07.2012
Skills
- Effective verbal and written communication
- Organization and Time management
- Superb customer service skills
- Flexible & Adaptable
- Documentation & Reporting
Timeline
Fine Dining Waitress
Sonora Room, Burrowing Owl Estate Winery
05.2023 - 09.2023
Chalet Host/Chalet Server/Housekeeper
Premium Experiences Whistler
10.2022 - 03.2023
Wine Ambassador & Lounge Server
Deep Cove Winery
04.2021 - 08.2022
Assistant Restaurant Manager
Porto Osteria Italian Restaurant
10.2019 - 11.2020
Administrator - Tax Reporting
Brooks MacDonald
10.2018 - 01.2019
Administrator, Tax Reporting
Royal Bank of Canada
09.2013 - 10.2016
GCSE's -
Les Quennevais Secondary School
BTEC Extended Diploma in Business -
Highlands College
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