Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leonardo Freitas

Saint Helier,Grouville

Summary

Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.

Attentive Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Senior General Assistent

Morrisons
Jersey, Gorey
08.2024 - Current
  • Developed positive relationships with internal customers through effective communication techniques.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Organized and maintained filing systems for documents and records.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Assisted in the development of new policies and procedures to improve operational efficiency.
  • Archived confidential material using established procedures.
  • Gathered and sorted data for reports and files.
  • Used filing systems to improve document management and organization.
  • Handled confidential information with discretion and integrity.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained positive working relationship with fellow staff and management.
  • Stocked inventory and ordered office and kitchen supplies.
  • Greeted guests and vendors to assist in navigating space.
  • Broke down boxes for garbage and recycling.
  • Maintained accurate records of customer orders, invoices, and payment information.
  • Tracked inventory levels and placed orders as needed to maintain optimal stock levels.
  • Resolved customer complaints quickly and efficiently.
  • Developed strategies for improving customer service standards and increasing sales productivity.
  • Provided technical support when necessary to resolve system issues or errors.
  • Monitored staff performance and provided feedback on areas of improvement.
  • Coached team members on best practices for achieving success in their roles.
  • Provided daily direction and guidance to team members in Sales Operations.

General Assistant

Iceland
Jersey, Grouville
02.2024 - 08.2024
  • Processed customer orders accurately and efficiently according to established procedures.
  • Analyzed customer feedback surveys to identify areas of improvement.
  • Generated weekly and monthly performance reports for senior management review.
  • Handled confidential information with discretion and professionalism.
  • Maintained office supplies by checking inventory levels and ordering items as necessary.
  • Greeted visitors warmly, providing assistance as needed.
  • Created detailed reports on a regular basis for management review purposes.
  • Monitored inventory levels of office supplies to ensure adequate stock is maintained at all times.
  • Resolved customer queries regarding products or services in a timely manner.
  • Implemented company standards to deliver high-quality work with exceptional customer service.

Laundry Assistant

Angora BESCO
Jersey, Saint Peter's
07.2023 - 10.2023
  • Performed regular maintenance on laundry equipment such as cleaning lint filters and checking hoses for wear or leakage.
  • Checked finished products for quality assurance before delivering them to customers.
  • Inspected linens for tears, stains and other damage.
  • Maintained cleanliness of work area including mopping floors, organizing shelves and disposing of trash.
  • Monitored supply levels and restocked as necessary.
  • Sorted, washed and dried laundry items according to instructions.
  • Provided customer service by answering questions about services offered or responding to complaints in a timely manner.
  • Organized inventory into categories according to fabric type, color or size.
  • Operated washing machines, dryers, pressing machines and other laundry equipment.
  • Assisted in loading, unloading linens from washers, dryers, folding tables.
  • Separated whites from colored items prior to washing process.
  • Unloaded and folded clean laundry from dryers and stored in appropriate areas.
  • Transported laundry in carts and sorted dirty items by load type.
  • Inspected laundry for damage or stains to repair or pre-treat.

Education

Some College (No Degree) - 11

Conservatory Arts School
Funchal

Skills

  • Office management
  • Inventory control
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Problem solving
  • Relationship building
  • Positive and professional
  • Fast learner
  • Data analysis
  • Document organization

Languages

English
Upper Intermediate (B2)
B2
Spanish
Elementary (A2)
A2
Portuguese
Native
Native

Timeline

Senior General Assistent

Morrisons
08.2024 - Current

General Assistant

Iceland
02.2024 - 08.2024

Laundry Assistant

Angora BESCO
07.2023 - 10.2023

Some College (No Degree) - 11

Conservatory Arts School

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Leonardo Freitas