Lauren Ward
St Helier,Jersey
Summary
Dynamic individual with a passion for delivering outstanding service in customer-focused roles. Leverages strong interpersonal skills to build rapport and enhance customer experiences. Embraces challenges in fast-paced settings, driving positive outcomes through effective problem-solving and teamwork.
Overview
6
6
years of professional experience
Work History
Bartender/ Waitress
Cock And Bull
Launceston, TAS
04.2025 - Current
- Spoke with customers and recommended specials to build rapport and cultivate customer loyalty.
- Remembered customer preferences and past orders, enhancing customer satisfaction and fostering sense of loyalty.
- Implemented efficient systems for managing wait times during peak hours.
Barista
Valley Coffee
Launceston, TAS
04.2025 - 09.2025
- Operated espresso machines and other coffee equipment to extract coffee, steam milk, and prepare specialty drinks.
- Assisted in training new baristas, sharing knowledge on coffee preparation and customer service.
- Handled and adjusted espresso machines to prepare orders correctly.
- Always maintained great customer service under high pressure situations.
Health Care Assistant
Jersey General Hospital
Jersey, St Helier
12.2022 - 11.2024
- Giving personalised patient centered care. assisting with patient personal hygiene, and doing a select few non-invasive procedures. always ensuring i was working with empathy.
- Transported patients in wheelchairs and rolling beds between care, therapy, and examination rooms.
- Adapted to a wide variety of patient needs, from physical care needs to dealing with challenging behaviors.
Waitress
Wildfire
Jersey, St Helier
07.2022 - 11.2022
- Wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff.
- Received guest complaints and responded in line with company policy.
- Explained daily menu offerings, drink specials and seasonal items, making recommendations based on customer preferences.
- Set up tables with glassware, linens and silverware to prepare tables for service.
- Anticipated customer and restaurant needs by constantly evaluating environment.
- Rearranged tables to cater to customer needs.
- Adapted quickly to menu changes and communicated updates effectively to guests.
Events Team Member
Niche Events
Jersey, St Helier
10.2020 - 07.2022
- Assisted in setting up and breaking down event equipment, ensuring timely transitions between events.
- Checked event facilities regularly for maintenance or cleaning needs to keep spaces professional.
- Worked many events on short notice to back up team members and help venue maintain service levels.
- Assisted in food delivery within the events, including sit down meals and working with canape's.
- Interacted with guests frequently, and ensured to act accordingly at events to keep it personalised to the clients wants.
Waitress Supervisor
The Pheasant Inn
Carlisle, Cumbria
08.2021 - 04.2022
- Trained new employees on proper food handling, safety, and sanitation standards.
- Assisted in planning and executing special events or catering functions.
- Encouraged a positive working environment by addressing issues among staff promptly.
- Worked on the floor to ensure food service was carried out smoothly and effectively.
Sales Assistant
Houghton Hall Garden Centre
Carlisle, Cumbria
03.2020 - 09.2020
- Greeted and directed visitors based on their needs.
- Acted as first point of contact for customer inquiries.
- Maintained a clean and safe shopping environment for customers.
- Scanned customer purchases to complete sales or check prices using POS systems.
Education
Level 3 Extended Diploma - Health And Social Care
Highlands College
Jersey, Channel IslandsLevel 2 Diploma - Health And Social Care
Carlisle College
Carlisle, CumbriaLevel 2 Diploma - Beauty Therapy
Carlisle College
Carlisle, CumbriaGCSE's - English, Language, English, Literature, Math's, Religious studies, Childcare
William Howard School
Brampton, CumbriaSkills
- Dementia and Alzheimer's care
- Client documentation
- Heavy lifting
- Physical therapy support
- Excellent communication
- Relationship building
- Food allergies awareness
- Professionalism
- Team player
- Analytical thinking
- Adaptability
- Warm and friendly
- Hospitality and accommodation
- Conflict resolution
Additional Information
I am a very outgoing bubbly person who can see the positive side of anything and I pride myself on that. I am extremely hardworking and dedicated, which can be seen in my passion for exercise. I am a very motivated and resilient individual who can adapt to any challenges in life.
Timeline
Bartender/ Waitress
Cock And Bull
04.2025 - Current
Barista
Valley Coffee
04.2025 - 09.2025
Health Care Assistant
Jersey General Hospital
12.2022 - 11.2024
Waitress
Wildfire
07.2022 - 11.2022
Waitress Supervisor
The Pheasant Inn
08.2021 - 04.2022
Events Team Member
Niche Events
10.2020 - 07.2022
Sales Assistant
Houghton Hall Garden Centre
03.2020 - 09.2020
Level 3 Extended Diploma - Health And Social Care
Highlands College
Level 2 Diploma - Health And Social Care
Carlisle College
Level 2 Diploma - Beauty Therapy
Carlisle College
GCSE's - English, Language, English, Literature, Math's, Religious studies, Childcare
William Howard School