Kristina Kaselj

• Oversee daily shop operations, including inventory control and financial performance, ensuring efficiency and profitability.
• Develop and implement sales strategies to meet revenue targets, including upselling, cross-selling, and promotional activities.
• Build strong supplier relationships to maintain a diverse selection of wines, catering to customer preferences and market trends.
• Provide expert wine recommendations, resolve customer inquiries, and ensure an exceptional shopping experience.
• Arrange and host private and corporate wine tasting events, enhancing brand awareness and driving sales.
• Manage the shop’s website, updating content and product descriptions to improve online user experience and sales.
• Plan and execute in-store events like wine tastings and seasonal promotions to boost customer engagement.
• Track sales and manage budgets to optimize financial performance, preparing reports for business analysis.
• Maintain an inviting store environment with attractive displays and organized inventory.
• Hold a 6th category manager license under my name, ensuring compliance with regulatory requirements for the sale of alcohol.

• Assist customers in selecting wines based on preferences, food pairings, and budget, enhancing their shopping experience.
• Utilize product knowledge to educate customers about wines, boosting sales through effective recommendations.
• Meet and exceed sales targets through upselling, cross-selling, and promoting special offers.
• Efficiently process transactions and maintain an organized, visually appealing store environment.
• Manage the shop’s website, regularly updating content and uploading product descriptions to improve online sales.
• Support in planning and executing in-store wine tastings and promotional events.
• Continuously expand wine expertise through training and industry trend monitoring.

• Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
• Took care of reservations, ensuring an optimal influx of customers in relation to the staff capacity
• Kept restaurant compliant with all federal, state and local hygiene and food safety regulations

• Assisting with reception, setting up a video call timetable for the home's residents, ensuring everything entering the premises is compliant to Covid-19 regulations, taking deliveries and tracking that they reach the intended recipients
• Assisting the care home manager, creating new personnel folders with all the necessary documents (DBS,ITIS,CV,Application form,Reference,Data protection,Confidentiality form) ensuring everything was signed and up to date, updating residents care plan folders, taking minutes on staff meetings, assisting staff with Care Academy training programme
• Assisting the accounting officer, using the Xero programme to create monthly invoices for in house shop, deliveries and other expenses, balancing residents in house petty cash accounts , validating staff check-in and check-out times in Fusion, filling out admission forms for new residents, organizing a holiday timetable for over 100 staff members

- Making weekly Rotas

- Provided training and guidance to new team members

- Organized and delegated team members according to their skills and work requirements

- Coordinated with sales and marketing to develop new marketing strategies

- Introduced weekly departmental meetings to address current topics such as menu changes,promotions,financial targets or any staff issues

- Dealing with and resolving any guest complaint

- Opening,closing and cashing up

- Stock control and selling overstocked or close-to expiration items to decrease waste

• Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
• Displayed enthusiasm and knowledge about the restaurant's menu and products
• Resolved guest complaints quickly and efficiently

• Managed bar inventory, restocked supplies and placed orders
• Reported on weekly sales to management
• Ensured compliance with relevant regulatory employment rules and standards
• Provided friendly and attentive service
• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
• Observed tables to promptly respond to requests and refill beverages

• Supervised, trained and developed team members in accordance with company policies and procedures
• Assisted with bussing and restaging tables
• Managed bar inventory, restocked supplies and placed orders

• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
• Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
• Worked closely with the chef to provide tasty options for guests with food allergies or intolerances.
• Delivered quality service by providing a warm and welcoming environment.
• Continually monitored dining rooms for seating availability, service, safety and well-being of guests.

• Maintained complete knowledge of restaurant menu, including daily specials.
• Inventoried and restocked items throughout day.
• Offered enthusiastic and personable service to all customers.

• Skillfully interacted with external vendors to obtain the best quality in pricing and product
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
• Organized special events in the restaurant, including receptions, promotions and corporate luncheons
• Strategically developed effective marketing plans to increase sales and profits while managing costs
• Developed, implemented and managed business plans to promote profitable food and beverage sales
• Led and directed team members on effective methods, operations and procedures
• Prepared for and executed new menu implementations
• Correctly calculated inventory and ordered appropriate supplies

• Oversaw budget and tracked expenses against plans
• Supported CFO through personal document management, calendar organization and collateral preparation for meetings
• Assisted with event planning, including associated travel and logistical arrangements
• Supported program operations by preparing and updated documents, reports and spreadsheets
• Complied annual recommendations for end of fiscal year budgets