Krista Bigger

• Increased sales by 20% and are currently top of the business nationwide
• Contributed daily operation insights during strategic sessions with upper management.
• Conducted staff appraisals and delivered constructive feedback for improvement.
• Updated visual merchandising to strengthen overall store presentation.
• Monitored inventory levels to avoid stock shortages or overages.
• Followed health and safety regulations to keep shopping environment safe.
• Applied leadership practices to build a team-oriented working environment.
• Coached underperforming staff to raise job performance significantly.
• Handled customer queries promptly to resolve issues and maintain satisfaction.

• Developed action plans for continuous process improvement initiatives.
• Implemented staff rota schedules to cover peak-time demand.
• Facilitated weekly meetings on project progress, deadlines, objectives, and concerns.
• Addressed customer complaints promptly to maintain satisfaction and retention.
• Maintained adherence to relevant legislation through frequent policy reviews.
• Facilitated fire drills to improve preparedness for emergencies.
• Developed workplace safety procedures to minimise accidents.
• Evaluated resumes to shortlist qualified candidates for roles.
• Conducted initial interviews aligning prospective employees with company values.
• Managed end-to-end recruitment campaigns across multiple channels successfully.
• Recommended work-practice changes to support safer day-to-day operations.
• Promoted daily safety awareness across the company.
• Investigated incidents thoroughly and recorded preventive actions for the future.
• Managed risk assessments to identify workplace hazards early.
• Implemented health and safety regulations to improve employee wellbeing.
• Coordinated first-aid training sessions to raise staff emergency readiness.
• Managed challenging customer situations to secure satisfaction and loyalty.
• Facilitated staff development through ongoing training initiatives.

• Boost customer sales conversions using staff performance incentive plans.
• Maintain product knowledge training to strengthen staff skills and customer satisfaction.
• Monitor stock levels closely, managing inventories and logistics to maximise sales potential.
• Improve staff turnover across 6 month period through coaching, mentoring, incentives.

• Managed day-to-day administration, organised files, and built spreadsheets for reporting.
• Generated customer and performance reports to recommend corrective steps for operations.
• Assisted store manager and sales team with daily workflow and task flow.
• Facilitated day-to-day operations, including staff recruitment and public relations.
• Drove business development through daily coordination across store activities..
• Maintained qualifications to support optimized training and ongoing development plans.
• Reduced product waste by removing excess and obsolete inventory.
• Met time and budget targets through strategic leadership and communication.
• Resolved customer queries by communicating clearly with step-by-step solutions.
• Recruited, interviewed, and hired high-performing individuals to build dedicated teams.
• Scheduled and led weekly store meetings on sales and customer service benchmarks.

Handled diner complaints with kitchen staff and replaced menu items promptly.

Served replacement menu items quickly to meet customer satisfaction expectations.

Maintained daily cleaning rotas across shifts to keep areas fully stocked.

Oversaw daily shop operations for 6 employees selected through interviews.

Completed and analysed monthly balance sheets and head office accounts.

Provided consistent customer service during busy periods to drive sales.

Maintained high customer service standards in fast-paced, high-volume service.

Coordinated scheduling and cross-trained team members for seamless cover.

Pre-assembled products to control portions and stay within monthly budgets.

Inspected and cleaned food preparation areas for safe sanitation front and back.

Maintained safe working and guest environment to reduce injury risks.

Managed payroll and timekeeping paperwork for new recruits and leavers.

• Purchased restaurant items, including food, beverages, equipment, and supplies.