Katherine Rosell
St Helier,Jersey
Summary
A compassionate and adaptable professional with a strong emphasis on client-focused service, demonstrating exceptional active listening and empathetic communication skills. Known for maintaining patience and respect in all interactions, fostering a supportive environment that encourages growth and collaboration. Committed to continuous improvement, leveraging adaptability to enhance service quality across diverse teams and client backgrounds.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Property Sales Agent
Andium Homes Limited
St Helier, Jersey
2023.03 - Current
- Deliver efficient sales service to clients who need information about Andium Homebuy Scheme.
- Display excellent multitasking abilities during high-pressure situations before and after completing sales transaction.
- Liaise effectively between customers and internal departments to facilitate smooth transactions.
- Use active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Build strong customer relationships and identified client needs to recommend suitable products and services.
- Manage inbound and outbound calls, handled inquiries, and provided tailored product information.
- Maintain accurate records of sales activities using QL system.
- Collaborate with team members to optimize sales strategies to reach our yearly sales target and improve customer satisfaction.
- Keep product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Liaise with solicitors for smooth completion of contracts.
- Sold 30% overall sales team target of year 2025.
Client Due Diligence Administrator
Saltgage Limited
St Helier, Jersey
2021.10 - 2022.12
- Conducted due diligence checks on new and existing clients in line with regulatory requirements and internal risk policies
- Reviewed and verified KYC documentation, including identification, proof of address, corporate structures, and source‑of‑funds information
- Performed risk assessments to identify potential AML, sanctions, or financial crime concerns
- Monitored client activity and triggered enhanced due diligence (EDD) where required
- Ensured accurate and timely onboarding of clients while maintaining high compliance standards
- Maintained up‑to‑date records in internal systems and ensured documentation met audit and regulatory expectations
- Liaised with internal teams, relationship managers, and external stakeholders to resolve queries and obtain missing information
- Supported periodic reviews and remediation projects to ensure ongoing compliance with AML/CFT regulations
- Stayed informed on regulatory changes and contributed to process improvements within the compliance function
Real estate agent
Freelance
Cebu , Philippines
2016.09 - 2021.06
- Negotiated successful property deals by building strong relationships with clients.
- Delivered exceptional customer service, resulting in repeat business and referrals.
- Facilitated open house viewings for potential buyers to engage interest.
- Established a network of contacts within the real estate industry, benefiting from mutual referrals and collaborations.
- Evaluated properties' conditions with thorough inspections before listing them for sale or rent.
- Managed client portfolios, ensuring satisfaction and retention of customers.
- Arranged mortgage consultations to assist clients in understanding their financing options.
Education
Hotel and Restaurant Management - Tourism
University of Cebu
Cebu Philippines 2003.06 - 2006.10
Skills
KEY SKILLS & COMPETENCIES
- Microsoft Word
- Excel
- Outlook
- PowerPoint
- Excellent Interpersonal and Communication Skills
- Strong organizational and time management skills
- Ability to use initiative and work independently
- High attention to detail and accuracy
QUALITIES
- Emphatic and Compassionate - able to understand and respond to others’ feelings with genuine care
- Active Listener – gives full attention, making people feel heard and valued
- Patient – remains calm and supportive, even in challenging situations
- Respectful – speaks kindly, clearly, and professionally
- Adaptable - can do attitude and flexible Adapts communication style to suit different personalities, ages, and backgrounds
- Supportive nature – encourages, reassures, and uplifts others
- Client focused individual - Provides a warm, professional service that makes clients feel valued and respected
- Adaptable and Seeking continuous growth - works collaboratively with teams to improve service quality
Languages
English
Fluent
Filipino
Native
Affiliations
- Yoga
- Gym
- Sea Swimming
- Boxing
- Dancing
Accomplishments
£6M sales in year 2025 achieved.
Timeline
Property Sales Agent
Andium Homes Limited
2023.03 - Current
Client Due Diligence Administrator
Saltgage Limited
2021.10 - 2022.12
Real estate agent
Freelance
2016.09 - 2021.06
Hotel and Restaurant Management - Tourism
University of Cebu
2003.06 - 2006.10