Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Karen Waithira

Jersey

Summary

Experienced housekeeping professional with a proven track record of delivering efficient services to hotel guests. In-depth knowledge of cleaning equipment and techniques. Eager to contribute as a valuable member of an established hotel's housekeeping team. Dedicated Customer Service professional with expertise in service delivery and strong multitasking skills. Committed to fostering professional relationships that drive business results and increase profitability.

Overview

2026
2026
years of professional experience

Work History

RECEPTIONIST

RIFT VALLEY MACHINERY SERVICES LIMITED
  • Receiving and answering calls
  • Maintaining a tidy reception
  • Managing security and telecommunication systems
  • Managing meeting room availability
  • Taking and ensuring messages are passed to the appropriate staff member in time
  • Transferring calls as necessary
  • Handling queries and complaints via phone, email and general correspondence
  • Greeting visitors.

MANAGING DIRECTORS PERSONAL ASSISSANT (P.A)

RIFT VALLEY MACHINERY SERVICES LIMITED
  • Arranging files
  • Booking appointment for the directors
  • Booking and arranging travel, transport and accommodation
  • Managing database and filling systems
  • Organizing events and conferences
  • Managing diaries and organizing meetings and appointments
  • Reminding the Managing Director of important tasks and deadlines
  • Collating and filling expenses
  • Liaising with staff, suppliers and clients
  • Typing, compiling and preparing reports, presentation and correspondence.

TRAINEE RECEPTIONIST /HOUSEKEEPING

THE NORFOLK HOTELS (ACCOR)
  • Responsible for accurate check in and out of guests
  • Communicate with housekeeping in regards to rooms and issues
  • Informing guests of the hotels rates and services
  • Receive and transmit messages for guests
  • Verifying guests’ payment mode
  • Ensuring proper allocation of the rooms
  • Verifying and imprinting credit cards for authorization
  • Maintaining clear and accurate records of guest room booking.

Bartender

SpiceView
06.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

HOUSEKEEPING

HOTEL AMBASSADEUR
04.2022 - Current
  • Cleaning and sanitizing hotel and guest rooms
  • Vacuuming floors, carpets, and rugs
  • Making beds and changes linens
  • Cleaning and sanitizing bathrooms, showers, toilets, sinks, and countertops
  • Replenishing toiletries and towels
  • Empties trash receptacles
  • Replenishing amenities like shampoo, shower gels and soap.

Sales Manager

JamesStreet
04.2022 - 01.2025
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Education

Health Care Aide Certificate -

AVENUE HEALTHCARE

Certificate in housekeeping and laundry operations -

UTALII COLLEGE

Diploma in cabin crew -

KENYA AERONAUTICAL COLLEGE, WILSON AIRPORT

Certificate in K.C.S.E -

KINALE GIRLS HIGH SCHOOL

Certificate in K.C.P.E -

ESVAK COMMUNITY SCHOOL

Skills

  • Clear and concise communication
  • Customer service proficiency
  • Proficient in organizing tasks
  • Managing appointment schedules
  • Client service excellence
  • Customer engagement strategies
  • Information risk mitigation
  • Supportive service attitude

Hobbies and Interests

  • swimming
  • socializing
  • travelling

Languages

English, Swahili
First Language

Timeline

Bartender

SpiceView
06.2025 - Current

Sales Manager

JamesStreet
04.2022 - 01.2025

HOUSEKEEPING

HOTEL AMBASSADEUR
04.2022 - Current

Certificate in housekeeping and laundry operations -

UTALII COLLEGE

Diploma in cabin crew -

KENYA AERONAUTICAL COLLEGE, WILSON AIRPORT

Certificate in K.C.S.E -

KINALE GIRLS HIGH SCHOOL

Certificate in K.C.P.E -

ESVAK COMMUNITY SCHOOL

RECEPTIONIST

RIFT VALLEY MACHINERY SERVICES LIMITED

MANAGING DIRECTORS PERSONAL ASSISSANT (P.A)

RIFT VALLEY MACHINERY SERVICES LIMITED

TRAINEE RECEPTIONIST /HOUSEKEEPING

THE NORFOLK HOTELS (ACCOR)

Health Care Aide Certificate -

AVENUE HEALTHCARE

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Karen Waithira