Justyna Urbanska
St Helier,Channel Islands
Summary
Highly organised and self-motivated professional with excellent interpersonal skills and a strong work ethic. Demonstrates a proactive approach and a keen willingness to learn, complemented by exceptional written, verbal, and interpersonal communication abilities. Competent in Microsoft applications, with a meticulous attention to detail.
Overview
23
23
years of professional experience
Work History
Senior Administrator
CSC
Saint Helier, Jersey
09.2022 - Current
- Manage portfolio of private clients with diverse trust and companies structures within the timescales set and agreed, investigating and suggesting enhancements where necessary, ensuring timely and effective client care.
- Collaborate closely with team members to deliver exceptional service and meet client needs.
- Mentor and support junior team members through mentoring and supervision
- Manage own billing and cash collection / debtors
- Conducting periodic client reviews
- Assist with projects, technical transactions, and other tasks as required by management
- Take care of, and establish good relationships with all business partners, colleagues and clients
Administrator
Intertrust Group
St Helier, Jersey
03.2021 - 08.2022
- Run a small portfolio of trust structures
- Interacted with clients professionally by phone, email and in-person to deliver accurate service information.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
Junior administrator
Intertrus Group
St Helier, Jersey
02.2020 - 02.2021
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Oversaw database to maintain updated records and accuracy.
- Drafted documents and reports for management review.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Wrote business correspondence and technical letters.
- Contributed to team effort by accomplishing related results as needed, promoting collaborative work environment.
Head Housekeeper
Hotel De France
St Helier
04.2017 - 01.2020
- Delivering the highest standards of customer service at all times
- Meeting all guest interactions and requests with friendly efficiency, politeness and courtesy whilst dealing with any issues quickly and efficiently to the satisfaction of guests
- Prioritised tasks effectively to meet tight deadlines during peak seasons.
- Liaised with the operations team to ensure a seamless transition of information within the business
- Instilled a philosophy of immediate response to customer inquiries exceeding expectations and paying diligent attention to small details/demonstrated ability to build positive customer relationship
- Trained new members of the team, ensuring high quality service delivery.
Housekeeping Supervisor
Hotel De France
St Helier
06.2015 - 03.2017
Pool Supervisor
Hotel De France
St Helier
06.2014 - 05.2015
Housekeeping Supervisor
L'Horizon Hotel
St. Helier
05.2005
Data Entry Clerk
Marketing Centre
Warsaw, Poland
10.2001 - 05.2002
- Updated office databases and records with accurate, current information.
- Managed documents within company databases, keeping accurate records of critical information.
- Maintained accurate data entry by diligently inputting information from various sources.
- Transferred data from physical copies to electronic records.
Education
Level 5 Diploma - Finance
Chartered Governance Institute
Jersey 11/2024 -
Level 4 Certificate - Finance
Chartered Governance Institute
St Helier 09/2020 - 06/2024
Level 3 Certificate - Bookkeeping and Accounting
Intandem
Level 1 & 2 Award - Bookkeeping
Highlands College
ECDL - European Computer Driving License
Highlands College
Level 1 - Computer Literacy and Information Technology
Highlands College
Skills
- Excellent interpersonal skills
- Proactive
- Self-motivated with a positive approach, strong work ethic and willingness to learn
- Highly organised with strong attention to detail
- Excellent written, verbal and interpersonal skills
- Competent in Microsoft applications
Custom
- Reading
- Travel
- Swimming
- Cycling
- Hiking
- Meeting people
- Football
- Jigsaw puzzle doing
Languages
Polish
Native
English
Fluent
Affiliations
- Reading
- Seeing the world
- Sports - Padel tennis, cycling
- Watching football
Accomplishments
CSC Recognition Award finalist across whole organisation in the Best Mentor category.
Timeline
Senior Administrator
CSC
09.2022 - Current
Administrator
Intertrust Group
03.2021 - 08.2022
Junior administrator
Intertrus Group
02.2020 - 02.2021
Head Housekeeper
Hotel De France
04.2017 - 01.2020
Housekeeping Supervisor
Hotel De France
06.2015 - 03.2017
Pool Supervisor
Hotel De France
06.2014 - 05.2015
Housekeeping Supervisor
L'Horizon Hotel
05.2005
Data Entry Clerk
Marketing Centre
10.2001 - 05.2002
Level 1 & 2 Award - Bookkeeping
Highlands College
ECDL - European Computer Driving License
Highlands College
Level 1 - Computer Literacy and Information Technology
Highlands College
Level 5 Diploma - Finance
Chartered Governance Institute
11/2024 -
Level 4 Certificate - Finance
Chartered Governance Institute
09/2020 - 06/2024
Level 3 Certificate - Bookkeeping and Accounting
Intandem
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