Julie Smith
St Helier,Jersey
Summary
Experienced in providing exceptional customer service and ensuring a pleasant shopping experience. Quick to assist with queries, manage shelves, and handle transactions with a friendly and approachable manner. Enjoy creating a welcoming atmosphere and working as part of a team.
Overview
48
48
years of professional experience
Work History
Shop Assistant
Voisins at Home
St Helier, Jersey
07.2018 - Current
- Assisted customers in locating products, offering recommendations based on specific needs.
- Processed transactions efficiently, including cash, credit card, and gift voucher payments.
- Handled customer returns, refunds and exchanges at customer service desk.
- Encouraged customer loyalty by building positive rapport with regular customers.
- Advised customers on product range, price, delivery, warranties and product use.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
- Created attractive displays for merchandise to enhance sales.
- Kept shelves neat, clean and organised through visual merchandising.
Shop Assistant
St Peters Garden Centre
St Peter, Jersey
05.2011 - 07.2018
- Processed transactions efficiently, including cash, credit card, and gift voucher payments.
- Replenished stock and arranged displays to enhance product visibility and appeal.
- Created visually appealing item displays to attract customer attention and facilitate sales.
- Maintained neat, clean, and organised shelves through effective visual merchandising.
- Encouraged customer loyalty by building positive rapport with regular customers.
Shop Assistant
Marks and Spencers
St Peter, Jersey
02.2010 - 05.2011
- Processed transactions efficiently, including cash, credit card, and gift voucher payments.
- Replenished items and organised displays to keep stock looking professional.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
- Monitored expiry dates of products, removing out-of-date items to uphold health standards.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Kept shelves neat, clean and organised through visual merchandising.
A2 Case Worker
Crown Prosecution Service
Bolton, Lancashire
04.1979 - 02.2009
- Maintained accurate and confidential client records, adhering to data protection regulations and organisational policies.
- Liaised with other legal professionals, experts, and stakeholders to facilitate comprehensive case management.
- Engaged barristers and specialised advocates to represent clients in court.
- Managed caseload efficiently, prioritising tasks to meet strict deadlines and client expectations.
Education
Certificate of Higher Education - Shorthand and Typing
Bolton Business College
Bolton01-1979
GCSEs - General Studies
Derby Street High Street for Girls
Bolton01-1977
Skills
- Point of sale
- Cash handling
- Stock control
- Visual merchandising
- Customer service
- Customer rapport
- Team collaboration
Walking, Reading, Swimming
- I am an avid reader and enjoy mystery novels and crime drama
Timeline
Shop Assistant
Voisins at Home
07.2018 - Current
Shop Assistant
St Peters Garden Centre
05.2011 - 07.2018
Shop Assistant
Marks and Spencers
02.2010 - 05.2011
A2 Case Worker
Crown Prosecution Service
04.1979 - 02.2009
Certificate of Higher Education - Shorthand and Typing
Bolton Business College
GCSEs - General Studies
Derby Street High Street for Girls