Summary
Overview
Work History
Education
Skills
References
Timeline
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JEMIMAH NYAMBURA

JEMIMAH NYAMBURA

Nairobi

Summary

A dedicated and detail-oriented professional with a Diploma in Catering and Accommodation Management and a housekeeping certificate from Kenya school of cleaning complemented by extensive experience in housekeeping, customer service, and hospitality operations. With a proven track record at reputable establishments such as Jangwani Rapid camp, , Sans Souci Guest House, and Nokras Hotel, I have honed skills in maintaining high cleanliness standards, managing resources efficiently, and delivering exceptional guest experiences. My expertise includes training staff, implementing cost-saving initiatives, and enhancing operational productivity while ensuring compliance with hygiene and safety protocols. I bring a strong work ethic, adaptability, and a customer-focused approach to contribute effectively to dynamic hospitality environments.

Overview

2
2
years of professional experience

Work History

Housekeeper

Jangwani Rapid Camp
12.2023 - 04.2024
  • Maintained impeccable cleanliness standards in guest rooms and public areas, ensuring a welcoming and hygienic environment.
  • Trained and mentored new housekeeping staff, improving team efficiency and adherence to hotel protocols.
  • Successfully managed laundry operations, ensuring timely delivery of clean linens and garment.
  • Consistently received positive feedback from guests and management for outstanding attention to detail and service quality.
  • Key Achievements:

Housekeeping

Nokras Hotel Murang’a
03.2022 - 08.2023
  • Gained hands-on experience in cleaning and organizing guest rooms and common areas, meeting high hotel standards.
  • Successfully managed housekeeping supplies, reducing wastage and ensuring consistent availability of resources.
  • Contributed to guest satisfaction by promptly addressing room maintenance requests and special needs.
  • Worked closely with the laundry team to ensure timely and accurate delivery of cleaned linens and uniforms.
  • Demonstrated adaptability by effectively handling additional responsibilities during peak occupancy periods.
  • Assisted in conducting routine room inspections, ensuring compliance with cleanliness and maintenance standards.
  • Key Achievements:
  • (Attachment)

Education

High School Diploma - Housekeeping

Cleaning School of Kenya
Nairobi,kenya
02.2022

Diploma - Catering and Accommodation Management

The Technical University of Kenya
01.2020

Kenya Certificate of Secondary Education - undefined

01.2017

Skills

  • Housekeeping Excellence – Skilled in maintaining impeccable cleanliness standards in guest rooms and public areas to create welcoming and hygienic environments
  • Customer Service – Proficient in delivering exceptional service, ensuring positive guest experiences and addressing feedback to build customer loyalty
  • Team Training and Leadership – Experienced in training and mentoring new staff to improve team efficiency and adherence to operational protocols
  • Inventory and Resource Management – Adept at managing housekeeping and operational supplies, reducing wastage, and ensuring resource availability
  • Operational Productivity – Ability to implement streamlined cleaning schedules and workflows to enhance productivity and reduce turnover times
  • Sales and Upselling Techniques – Expertise in upselling menu items and beverages, contributing to increased revenue in a food and beverage setting
  • Adaptability and Multitasking – Proven ability to manage additional responsibilities during peak periods and handle diverse tasks efficiently in dynamic environments
  • Hygiene and Safety Compliance – Strong commitment to maintaining high standards of hygiene and safety, ensuring compliance with hospitality industry protocols

References

  • Robert, Mwangi, mwangirobert83@yahoo.com, +447797953663, Golden Sands
  • Human Resource, info@jangwani.co.ke, +254796261950, Jangwani Camp
  • Peter, Kihome, +254791369646, Sans Souci Guest House and Restaurant

Timeline

Housekeeper

Jangwani Rapid Camp
12.2023 - 04.2024

Housekeeping

Nokras Hotel Murang’a
03.2022 - 08.2023

Diploma - Catering and Accommodation Management

The Technical University of Kenya

Kenya Certificate of Secondary Education - undefined

High School Diploma - Housekeeping

Cleaning School of Kenya

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JEMIMAH NYAMBURA