Jane Moiro
Jersey
Summary
With over 6 years of customer service experience, I have developed strong abilities in building personal and professional relationships while working in fast-paced and challenging environments. I have gained confidence in working as part of a team, meeting tight deadlines, and maintaining a high standard of work throughout my time in the customer service industry. Currently, as a customer service advisor, my focus is on ensuring the business operates at its maximum potential on a daily basis. I achieve this by providing consistency, building relationships with both staff and customers, and approaching all aspects of the job with proactivity and professionalism. My adaptability allows me to handle a range of situations quickly and effectively. These skills and personal qualities are transferable to any role, and I am eager to further develop them in a new environment. Additionally, I have experience as a business owner, delivering Magic Mirror Photobooth services for weddings, parties, and corporate events. This venture allowed me to enhance my understanding of events management and business operations.
I have now moved back to Jersey after 3 years and looking for a full time job.
Thank you for considering my CV, and I look forward to hearing from you soon.
Overview
7
7
years of professional experience
Work History
Duty Manager
Kiddy Kids
01.2024 - 12.2024
- Overseeing the activities of a business, including staff and departments, to ensure they work together smoothly
- Assigning tasks, monitoring performance, and providing feedback to staff
- Maintained compliance with company policies and procedures while prioritizing health and safety regulations
- Handling issues: Responding to customer queries and complaints, and addressing rule violations
- Producing reports for senior management, and acting as a liaison between staff and management
- Organized and managed employee schedules
- Conducted training sessions for staff members
- Monitoring budgets and revenue, and tracking business goals
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
Customer service representative - Temp
Boohoo Group
08.2023 - 12.2023
- Handled email and social media enquiries with consistent customer service across multiple channels.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Adhered strictly to policies and procedures for continued company compliance.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
Business Owner
Magic Mirror Jersey
01.2019 - 07.2023
- Speaking with clients to help plan their events and ensure that all information is correct within our online planning portal
- Departing with invoices and filing invoices
- Ordering supplies needed for events and office purposes
- Maintain regular social media & website presence by posting media from our events
- Communicating with clients and projects before and after the event
Complaint Handler
Studio Retail
08.2020 - 02.2022
- To be responsible for investigation, resolution and reporting of all customer related complaints
- To ensure all policies and procedures relating to customer complaints are followed and are adhered to and documented
- To be able to use discretion and judgment, when dealing with a wide range of situations
- Able to communicate effectively via letter, email, telephone
- From time of receipt to a satisfactory conclusion
- Prioritizing and Managing workload - Prioritization of complaints, business requests and personal development
Receptionist
St Brelades Bay Hotel
05.2018 - 05.2019
- Excellent listening skills with the ability to accurately sense and respond to unspoken wants and needs of individuals
- Telephone skills particularly related to customer service and sales
- Greeted all customers coming to the hotel and over the phone pleasantly
- Administered hotel activities and ensured optimal standards
- Managed and ensured smooth check in and check out of customers
- Monitored all guest requests and whenever required promoted all hotel facilities
- Reconciled all invoice payments and other cash activities in shift
Education
Skills
- Customer service
- Complaint handling
- Good communication skills both written and oral
- Capable of analysing and solving problems
- Strong leadership and organizational skills
- Ability to work under pressure
- Decision making
- Data entry
- Complaint resolution
- Organisation
- Conflict resolution
- Risk management
- Customer relationship building
- Inventory management systems
- Facility management
- Resource allocation
Languages
English
Proficient
C2
Portuguese
Proficient
C2
Timeline
Duty Manager
Kiddy Kids
01.2024 - 12.2024
Customer service representative - Temp
Boohoo Group
08.2023 - 12.2023
Complaint Handler
Studio Retail
08.2020 - 02.2022
Business Owner
Magic Mirror Jersey
01.2019 - 07.2023
Receptionist
St Brelades Bay Hotel
05.2018 - 05.2019
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