Francis Ryan Bandoy
Makati City
Summary
Dedicated professional adept at enhancing customer satisfaction and retention through strategic problem-solving and effective communication. Successfully managed high volumes of inquiries, consistently achieving positive feedback and high satisfaction ratings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Airline Reservations and Ticketing Agent
IASA Inc.
Makati
01.2025 - 08.2025
- Efficiently managed high volume of inbound calls, averaging 20-30 calls per shift, leading to multiple positive surveys from customers.
- Delivered clear and friendly solutions to customers, enhancing overall satisfaction.
- De-escalated client complaints by providing tailored solutions, improving customer retention.
- Collaborated with team and specialized department to effectively address client needs.
- Guided customers in navigating various information sources effectively.
Customer Service Agent
Foundever
Makati City
12.2022 - 05.2024
- Achieved 100% customer satisfaction rating while managing 15-30 chats per shift.
- Recognized as one of the "Best Performing Agent of the Month" for exceptional performance in customer satisfaction rating.
- Managed dual chat concurrency with strategic approach, contributing to high customer satisfaction ratings.
- Resolved customer complaints through effective actions and compensation, improving overall satisfaction levels.
- Guided customers on inquiries regarding accommodation, transportation, and activities to enhance their experience.
F&B Attendant / Bartender
Baan Laimai Patong Beach Resort
Phuket
12.2018 - 05.2019
- Enhanced guest dining experiences by delivering exceptional customer service.
- Coordinated table setup and clearance for events and meal services, ensuring seamless operations.
- Ensured cleanliness and organization of dining and service areas, fostering a welcoming atmosphere.
F&B and Housekeeping Attendant
Alphaland: Balesin Island Club
Polillo
06.2018 - 08.2018
- Ensured cleanliness and organization of guest rooms and common areas to enhance guest satisfaction.
- Facilitated guest requests related to housekeeping services to support a welcoming environment.
- Addressed guest requests for additional amenities and services to improve overall experience.
- Collaborated with team members to ensure efficient room turnover.
- Reported maintenance issues to ensure timely resolution for guest comfort.
Education
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University
Intramuros, Manila07-2019
Skills
- Amadeus GDS and MS Office proficiency
- Travel industry insights
- Customer relationship management
- Quick learning and adaptability
- Written and verbal communication
- Team collaboration
- Fluent in English and Filipino
Certification
- National Certificate II in Travel Services
- National Certificate II in Tourism Promotion Services
- National Certificate III in Events Management Services
- National Certificate II in Food and Beverage Services
Timeline
Airline Reservations and Ticketing Agent
IASA Inc.
01.2025 - 08.2025
Customer Service Agent
Foundever
12.2022 - 05.2024
F&B Attendant / Bartender
Baan Laimai Patong Beach Resort
12.2018 - 05.2019
F&B and Housekeeping Attendant
Alphaland: Balesin Island Club
06.2018 - 08.2018
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University