Francesca Dettman
Jersey,Jersey
Summary
Dedicated hospitality professional with extensive experience in customer service and the hospitality industry. Demonstrates exceptional skills in handling customer complaints, adaptive communication, and understanding dietary restrictions. Known for reliability during peak hours and maintaining composure under pressure, ensuring efficient work pace and time management. Proficient in latte art and beverage preparation speed, with a strong ability to multitask effectively. Committed to enhancing guest experiences through excellent service and aiming to further develop expertise within the hospitality sector.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Barista
Strive
St Peters , jersey
2025.09 - Current
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Managed high volume orders during peak hours maintaining quality of service.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Collaborated with team members during busy periods improving workflow efficiency.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Maintained cleanliness of the café area whilst preparing orders.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
Steward
Art House Jersey
Saint Helier, jersey
2023.04 - Current
- Opened events and secured venues at closing time.
- Engaged with public by discussing artwork and soliciting constructive feedback.
- Instructed attendees on event locations and managed crowd control to protect artwork.
- Assisted with administrative tasks, including research and office support.
- Ensured artist residencies operated smoothly by maintaining accommodation standards.
- Served beverages during event openings, including a variety of soft and alcoholic drinks.
- Assisted with installation setup and dismantling at the conclusion of shifts.
Play worker
Rouge Bouillon School
Saint Helier, jersey
2025.06 - 2025.09
- Ensured clean play area by regularly tidying up after each activity session.
- Led games and supervised children between ages of 4-11 years old.
- Initiated outdoor exploration trips, encouraging curiosity about nature in young minds.
- Created fun, educational games for improved cognitive development in children.
- Managed challenging behaviour effectively, fostering a supportive atmosphere within the playgroup setting.
- Prepared nutritious snacks for healthy eating habits promotion amongst the children.
- Tailored activities to individual needs, ensuring inclusive participation from all members of the group.
- Provided emotional support during times of distress, promoting mental well-being of all attendees.
- Maintained safe and secure environment for children through vigilant monitoring of playground activities.
Part Time Sales Assistant
flour
jersey
2022.04 - 2022.11
- Facilitated customer interactions and supported efficient management of till and card transactions.
- Organised displays of pastries and assisted with handling products for takeaway.
- Ensured a welcoming environment for customers through attentive service.
- Maintaining cleanliness through washing up and restocking supplies
- Provided product information to assist customers in making informed decisions.
- Offered product recommendations based on customer needs and preferences.
- Ensured customer satisfaction by providing efficient and friendly service.
- Completed opening and closing procedures, ensuring store readiness.
Education
GCSEs -
Jersey college for girls
Jersey 2018.09 - 2023.05
A-Levels -
Hautlieu
Jersey 2024.09 - 2025.06
Skills
- Handling customer complaints
- Latte artistry
- Reliability in peak hours
- Adaptive communication style
- Understanding dietary restrictions
- Beverage preparation speed
- Efficient work pace
- Multitasking proficiency
- Hospitality industry experience
- Customer Service
- Composure under pressure
- Time management efficiency
References
References available upon request.
Timeline
Barista
Strive
2025.09 - Current
Play worker
Rouge Bouillon School
2025.06 - 2025.09
A-Levels -
Hautlieu
2024.09 - 2025.06
Steward
Art House Jersey
2023.04 - Current
Part Time Sales Assistant
flour
2022.04 - 2022.11
GCSEs -
Jersey college for girls
2018.09 - 2023.05