FINNY SAJAN
St Helier ,Jersey
Summary
To effectively utilise my creative abilities towards achieving company's objectives. I am fast learner, dedicated and highly motivated to accept challenges and pursue perfection in my work. I wish to use these to contribute to the growth and success of the organisation, which in turn would lead to continued encouragement of my professional growth.
Overview
13
13
years of professional experience
Work History
Linen Porter
St Brelade's Bay Hotel
04.2021 - 11.2024
Operations Manager
Global Banking And Finance Review
10.2018 - 10.2019
- Provide inspired leadership for the organisation
- Assist HR with recruiting when necessary
- Identify and address problems and opportunities for the company
- Make important policy, planning, and strategy decisions
- Handing complete office activities that includes, DHL Services, Office administration, Production and distribution
- Customer Interaction
- Manage offices
- Motivate employees
- Oversee the supervision of employees
- Work within an established team
- Ensure that the day-to-day operations of a business run smoothly
Assistant Manager
Global Banking And Finance Review
03.2018 - 10.2018
Business Development Executive
Global Banking And Finance Review
12.2017 - 03.2018
Executive Officer
Meru Cabs
05.2014 - 08.2017
- Handled incoming and outgoing calls
- Managed front desk operations
- Handled client queries
- Helping Customers to book cabs
Quality Analyst
OutSource ACE
05.2013 - 04.2014
- Listened to calls recorded, live or side-by-side whilst communicating feedback
- Encouraged good practices and discouraged bad ones
- Identified calls failing to meet predefined standards and identified the problem
- Provided customer feedback and internal compliance feedback to management
- Monitoring Call Center Calls
Executive Officer
Redbus.in
08.2011 - 04.2013
- Providing advice, information and assistance to callers
- Attempting to resolve all enquirers on first contact with the caller
- Making sure that all telephone calls are answered promptly
- Dealing with a customer's queries, requests, orders or complaints
- Following up customers by calling them back
- Involved in booking bus tickets for Customers
- Taking ownership on all calls and queries answered
Education
Master of Business Administration - Finance and Human Resource
Bharath University
01.2017 - 1 2019
Bachelor of Commerce - undefined
Bharath University
01.2014 - 1 2017
Skills
Performance tracking and evaluations
Determined to learn
Good prioritization skills
Flexibility
Ability to work to tight deadlines
Time management
Process improvements
Client relationships
Banking
HR
Leadership
Office administration
Recruiting
Troubleshooting and problem solving
Residential Or Employment Status
Entitled to Work
Personal Information
- Date of Birth: 10/03/89
- Gender: Male
- Nationality: Indian
Visa Status
Skilled Dependent, Jersey, 08/06/27
Disclaimer
I hereby declare that the above details are true to the best of my knowledge. I am enclosing my resume for your favorable consideration. I am hardworking & self motivated person. I assure you of my earnest and enthusiastic work if given an opportunity to work in your organization.
Timeline
Linen Porter
St Brelade's Bay Hotel
04.2021 - 11.2024
Operations Manager
Global Banking And Finance Review
10.2018 - 10.2019
Assistant Manager
Global Banking And Finance Review
03.2018 - 10.2018
Business Development Executive
Global Banking And Finance Review
12.2017 - 03.2018
Master of Business Administration - Finance and Human Resource
Bharath University
01.2017 - 1 2019
Executive Officer
Meru Cabs
05.2014 - 08.2017
Bachelor of Commerce - undefined
Bharath University
01.2014 - 1 2017
Quality Analyst
OutSource ACE
05.2013 - 04.2014
Executive Officer
Redbus.in
08.2011 - 04.2013