Faustyna Surman
Saint Helier
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Office Manager/Cleaner
Cleanlife Limited
Saint Helier, Jersey
06.2011 - Current
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Supervised staff members, organized schedules and delegated tasks.
- Completed day-to-day duties accurately and efficiently.
- Responded to emergency cleaning requests to meet client expectations.
Quality Control Inspector
Albert Bartlett & Sons
St Helier, Jersey
04.2009 - 06.2019
- Noted changes during testing in project documentation.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Notified supervisors or other relevant personnel of test or production issues.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
Administrative Intern
Municipal Office( Urzad Gminy)
Tuszow Narodowy, Poland
07.2005 - 08.2006
- Copied, sorted and filed records of office activities and business transactions.
- Scanned documents into digital formats for storage on shared drives or emailing purposes.
- Assisted in the preparation of reports, memos, letters, financial statements, and other documents.
- Provided help to mail room staff by sorting incoming mail and distributing to appropriate employees.
- Answered incoming calls from customers or prospects and routed them to appropriate personnel.
Education
Some College (No Degree) - Administration
Private Business School ( Szkoła Biznesu)
Mielec (Poland)06-2007
Bachelor of Pedagogy - Pedagogy
Pomeranian Higher School
Starogard GdańskiSkills
- Team Supervision
- Administrative Support
- Staff Management
- Employee Supervision
- Staff Hiring
- Customer Service
- Organizational Skills
- Employee Training
- Office Administration
Languages
Polish
First Language
English
Advanced (C1)
C1
Portuguese
Upper Intermediate (B2)
B2
Timeline
Office Manager/Cleaner
Cleanlife Limited
06.2011 - Current
Quality Control Inspector
Albert Bartlett & Sons
04.2009 - 06.2019
Administrative Intern
Municipal Office( Urzad Gminy)
07.2005 - 08.2006
Some College (No Degree) - Administration
Private Business School ( Szkoła Biznesu)
Bachelor of Pedagogy - Pedagogy
Pomeranian Higher School
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