Fabia Santos
Saint Helier
Summary
I developed an interest for holistic treatments from a young age, coming from a natural method approach family. I started as a Beauty therapist and 2 years later I completed my massage therapy course , exploring aromatherapy straight after as I always loved the body anatomy.
worked in retail for 6 years which gave me a lot of experience with product selling , targets, events, managing staff and high customer service skills .
With time I started to explore consciousness with meditation, breath-works and yoga to calm my nervous system, which made me aware of my traumas, impacting my physical body. I started to explore trauma work by doing inner child work, including reiki and hypnotherapy.
From all of that experience, I decided to implement it on my clients and help people. I got qualified in reiki with Sheila and trauma with Dr. Gabor Maté.
I started my journey with New Vision therapy , and it was mind-blowing.
This skills helped me to start my own business 6 years ago , providing holistic approach to caring for individuals of varying need .
I love what I do and working with people is my biggest skill.
I will appreciate this opportunity to prove you that im suitable for this position.
Overview
15
15
years of professional experience
Work History
Holistic Therapist
Self Employed
11.2017 - Current
- Established strong rapport with clients through clear communication, active listening, and compassionate guidance.
- Created a welcoming atmosphere by maintaining a clean, inviting workspace and demonstrating genuine care for clients.
- Developed and implemented customized treatment plans for clients to improve overall health and wellness.
- Successfully addressed diverse health concerns including stress reduction, pain management, emotional healing, and chronic conditions using a variety of holistic methods.
- Boosted client retention rates by consistently providing exceptional experiences that led to repeat appointments and long-term relationships.
- Continuously updated knowledge in holistic therapies through attending conferences, workshops, and professional development courses.
- Integrated multiple modalities such as massage, aromatherapy, and energy healing into client treatments for a comprehensive therapeutic experience.
- Consistently met or exceeded revenue goals through effective marketing strategies and high-quality customer service.
- Managed appointment scheduling efficiently, ensuring minimal wait times for clients while maximizing therapist availability.
- Educated clients on self-care techniques they could practice at home between appointments to enhance their overall wellbeing.
- stock order and replenishment, always making sure the products were available for the services.
- providing beauty treatments such as waxing, nails , facials and make up.
Beauty Therapist and Massage
BEAUTY SANCTUARY
03.2016 - 11.2017
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, waxing, nails and make up for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Increased salon revenue by upselling additional services and retail products to clients.
- Educated clients on care processes and advised on further care and products.
- Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Counter Manager
Lancome Cosmetics And Clarins
04.2009 - 05.2015
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Conducted monthly audits of stock levels for accurate record-keeping purposes.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
- Conducted regular staff training sessions for product knowledge and sales techniques.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Provide make up and facials treatments to increase sales.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention, also organizing staff rota's.
Education
New Vision Therapy ( Sacral And Cranial Therapy) - Level 1 , Level 2 , Level 3 Level 4 And Level 5
New Vision Therapy Centre
Jersey06.2022
Aromatherapy Advisor Level 2 - Holistic Health
Academy of Ancient Magik
Online Course11.2019
Swedish Massage Therapy - Holistic
Highlands College
Jersey09.2010
Beauty Therapy -
Highlands College
Jersey09.2008
Skills
- Meditation Guidance
- Massage Therapy
- Craniosacral Therapy
- Breathwork Facilitation
- Chakra Alignment
- Reiki level 1 and 2
- Pain Management
- Energy balancing
- lymphatic massage
- Aromatherapy
Languages
Portuguese
Native language
English
Advanced
C1
Timeline
Holistic Therapist
Self Employed
11.2017 - Current
Beauty Therapist and Massage
BEAUTY SANCTUARY
03.2016 - 11.2017
Counter Manager
Lancome Cosmetics And Clarins
04.2009 - 05.2015
New Vision Therapy ( Sacral And Cranial Therapy) - Level 1 , Level 2 , Level 3 Level 4 And Level 5
New Vision Therapy Centre
Aromatherapy Advisor Level 2 - Holistic Health
Academy of Ancient Magik
Swedish Massage Therapy - Holistic
Highlands College
Beauty Therapy -
Highlands College
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