Endang Hidayat

High-energy and focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel experience. I also have extensive experience in Food and Beverage and Housekeeping field with various companies which has made me knowledgeable and ready to join in the industry. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Tech-savvy, highly accurate and efficient in general operations.

JERSEY POTTERY RESTAURANTS

Banjo & Crab Shack St.Brelade

Professional Bartender with experience creating and serving drinks in high-end establishments. Talented in mixing drinks, serving customers, and creating an enjoyable atmosphere in the bar. Skilled in maintaining a professional demeanor while tending to a busy bar, creating signature cocktails, and providing excellent customer service.

• Provided excellent customer service to over 100 guests per day, resulting in a 95% satisfaction rating on online reviews.
• Increased sales by 15% by upselling menu items and suggesting wine pairings to customers.
• Reduced food waste by 10% by accurately taking orders and communicating with kitchen staff.
• Received for consistently performance goals and receiving positive feedback from customers and managers.
• Mentored new waiters, improving their skills and confidence in serving customers.

• Maintained a high standard of cleanliness and hygiene in all guest rooms and common areas, complying with the hotel's policies and procedures.
  
• Received a 98% customer satisfaction rating on feedback surveys, demonstrating excellent attention to detail and customer service skills.
• Improved efficiency and productivity by 20% by implementing a new inventory system for linens, towels, toiletries, and cleaning supplies.
• Resolved guest complaints and issues in a timely and professional manner, ensuring customer loyalty and retention.
• Recognized Two times as the Employee of the Month for consistently exceeding performance expectations and receiving positive reviews from guests and managers.