Endang Hidayat
Jakarta ,Indonesia
Summary
Proactive Front of House with a proven track record in fast-paced casual dining. Expert in service recovery and operational flow, consistently increasing team tips and guest satisfaction. A high-energy professional who thrives under pressure, dedicated to optimizing table turnover and delivering seamless dining experiences.
Overview
10
10
years of professional experience
Work History
FRONT OF THE HOUSE
The Mulcaster 1823 Restaurant, Randall's Limited Jersey
, Jersey
11.2024 - 01.2026
- Guest Experience: Delivered personalized service that drove positive reviews and repeat business.
- Conflict Resolution: Resolved guest issues via FOH-Kitchen coordination to secure satisfaction and tips.
- Operational Flow: Optimized seating and reservations to maximize table turnover during peak hours.
- Team Liaison: Bridged FOH-Kitchen communication to eliminate order errors and accelerate service.
- Revenue Growth: Boosted sales through strategic up selling and precise wait-time management.
- Daily Leadership: Led opening/closing duties and maintained standards to hit daily service targets.
BARTENDER & FRONT OF HOUSE
Banjo & Crab Shack
, Jersey
04.2023 - 11.2024
- Guest Engagement & Sales: Delivered personalized recommendations based on guest preferences, driving beverage sales and enhancing the dining experience.
- Financial Accuracy: Managed high-volume cash and card transactions with 100% accuracy in billing and payment processing.
- Operational Standards: Maintained a high-standard dining environment through proactive sanitation, table turnover efficiency, and equipment maintenance.
BARTENDER (PART-TIME)
UP & DOWN PUB Restaurant - LIBERATION Group Partner
, Jersey
07.2022 - 11.2022
- Compliance & Safety: Ensured 100% adherence to alcohol service laws and regulations, maintaining legal safety standards and restaurant licensing.
- Inventory Management: Conducted precise stock counts to prevent shortages and eliminate the need for costly rush orders.
- Stock Optimization: Organized storage and inventory procedures to align stock levels with customer demand, reducing waste and improving cost-efficiency.
WAITER (PART-TIME)
The Tenby, Randall's Limited Jersey
, Jersey
07.2022 - 11.2022
LEISURE ASSISTANT
Merton Leisure Club & Aquadome Seymour Hotel
, Jersey
03.2022 - 11.2022
ROOM ATTENDANT
Jakarta Experience Board
Jakarta, Indonesia
07.2020 - 10.2021
SPA ASSISTANT - PRE-OPENING TEAMS
Jumeirah Group / Jumeirah Hotels & Resorts
Abu Dhabi, United Arab Emirates
10.2018 - 02.2020
ROOM ATTENDANT
Awaliv International Hotel & Resort
Taif, Saudi Arabia
07.2016 - 06.2018
HOTEL & FOOD BEVERAGE PROGRAM INTERNSHIP
The Hermitage, A Tribute Portfolio Hotel
Jakarta, Indonesia
09.2015 - 12.2015
Education
Diploma of Education - Hotel Management
International Professional Institute
Jakarta, IndonesiaSkills
- Beverage & Mixology: Cocktails, Barista, Wine/Beer/Coffee service
- FOH-BOH Liaison: Streamlining kitchen-floor communication
- Menu Mastery: Rapid memorization, Allergens, Up selling
- Safety & Compliance: Safe Food Handling Sanitation
- Operational Flow: POS, Food Running, Seating Strategy
- Revenue Management: Reservations Sales Optimization
- Guest Engagement: Service recovery, Hospitality mindset
- Problem Solving: Resolving bottlenecks under pressure
Languages
English
Upper Intermediate
B2
Timeline
FRONT OF THE HOUSE
The Mulcaster 1823 Restaurant, Randall's Limited Jersey
11.2024 - 01.2026
BARTENDER & FRONT OF HOUSE
Banjo & Crab Shack
04.2023 - 11.2024
BARTENDER (PART-TIME)
UP & DOWN PUB Restaurant - LIBERATION Group Partner
07.2022 - 11.2022
WAITER (PART-TIME)
The Tenby, Randall's Limited Jersey
07.2022 - 11.2022
LEISURE ASSISTANT
Merton Leisure Club & Aquadome Seymour Hotel
03.2022 - 11.2022
ROOM ATTENDANT
Jakarta Experience Board
07.2020 - 10.2021
SPA ASSISTANT - PRE-OPENING TEAMS
Jumeirah Group / Jumeirah Hotels & Resorts
10.2018 - 02.2020
ROOM ATTENDANT
Awaliv International Hotel & Resort
07.2016 - 06.2018
HOTEL & FOOD BEVERAGE PROGRAM INTERNSHIP
The Hermitage, A Tribute Portfolio Hotel
09.2015 - 12.2015
Diploma of Education - Hotel Management
International Professional Institute