Endang Hidayat
Jakarta ,Indonesia
Summary
Proactive Front of House with a proven track record in fast-paced casual dining. Expert in service recovery and operational flow, consistently increasing team tips and guest satisfaction. A high-energy professional who thrives under pressure, dedicated to optimizing table turnover and delivering seamless dining experiences.
Overview
10
10
years of professional experience
Work History
FRONT OF THE HOUSE
The Mulcaster 1823 Restaurant, Randall's Limited Jersey
, Jersey
2024.11 - 2026.01
- Guest Experience: Delivered personalized service that drove positive reviews and repeat business.
- Conflict Resolution: Resolved guest issues via FOH-Kitchen coordination to secure satisfaction and tips.
- Operational Flow: Optimized seating and reservations to maximize table turnover during peak hours.
- Team Liaison: Bridged FOH-Kitchen communication to eliminate order errors and accelerate service.
- Revenue Growth: Boosted sales through strategic up selling and precise wait-time management.
- Daily Leadership: Led opening/closing duties and maintained standards to hit daily service targets.
BARTENDER & FRONT OF HOUSE
Banjo & Crab Shack
, Jersey
2023.04 - 2024.11
- Guest Engagement & Sales: Delivered personalized recommendations based on guest preferences, driving beverage sales and enhancing the dining experience.
- Financial Accuracy: Managed high-volume cash and card transactions with 100% accuracy in billing and payment processing.
- Operational Standards: Maintained a high-standard dining environment through proactive sanitation, table turnover efficiency, and equipment maintenance.
BARTENDER (PART-TIME)
UP & DOWN PUB Restaurant - LIBERATION Group Partner
, Jersey
2022.07 - 2022.11
- Compliance & Safety: Ensured 100% adherence to alcohol service laws and regulations, maintaining legal safety standards and restaurant licensing.
- Inventory Management: Conducted precise stock counts to prevent shortages and eliminate the need for costly rush orders.
- Stock Optimization: Organized storage and inventory procedures to align stock levels with customer demand, reducing waste and improving cost-efficiency.
WAITER (PART-TIME)
The Tenby, Randall's Limited Jersey
, Jersey
2022.07 - 2022.11
LEISURE ASSISTANT
Merton Leisure Club & Aquadome Seymour Hotel
, Jersey
2022.03 - 2022.11
ROOM ATTENDANT
Jakarta Experience Board
Jakarta, Indonesia
2020.07 - 2021.10
SPA ASSISTANT - PRE-OPENING TEAMS
Jumeirah Group / Jumeirah Hotels & Resorts
Abu Dhabi, United Arab Emirates
2018.10 - 2020.02
ROOM ATTENDANT
Awaliv International Hotel & Resort
Taif, Saudi Arabia
2016.07 - 2018.06
HOTEL & FOOD BEVERAGE PROGRAM INTERNSHIP
The Hermitage, A Tribute Portfolio Hotel
Jakarta, Indonesia
2015.09 - 2015.12
Education
Diploma of Education - Hotel Management
International Professional Institute
Jakarta, IndonesiaSkills
- Beverage & Mixology: Cocktails, Barista, Wine/Beer/Coffee service
- FOH-BOH Liaison: Streamlining kitchen-floor communication
- Menu Mastery: Rapid memorization, Allergens, Up selling
- Safety & Compliance: Safe Food Handling Sanitation
- Operational Flow: POS, Food Running, Seating Strategy
- Revenue Management: Reservations Sales Optimization
- Guest Engagement: Service recovery, Hospitality mindset
- Problem Solving: Resolving bottlenecks under pressure
Languages
English
Upper Intermediate
B2
Timeline
FRONT OF THE HOUSE
The Mulcaster 1823 Restaurant, Randall's Limited Jersey
2024.11 - 2026.01
BARTENDER & FRONT OF HOUSE
Banjo & Crab Shack
2023.04 - 2024.11
BARTENDER (PART-TIME)
UP & DOWN PUB Restaurant - LIBERATION Group Partner
2022.07 - 2022.11
WAITER (PART-TIME)
The Tenby, Randall's Limited Jersey
2022.07 - 2022.11
LEISURE ASSISTANT
Merton Leisure Club & Aquadome Seymour Hotel
2022.03 - 2022.11
ROOM ATTENDANT
Jakarta Experience Board
2020.07 - 2021.10
SPA ASSISTANT - PRE-OPENING TEAMS
Jumeirah Group / Jumeirah Hotels & Resorts
2018.10 - 2020.02
ROOM ATTENDANT
Awaliv International Hotel & Resort
2016.07 - 2018.06
HOTEL & FOOD BEVERAGE PROGRAM INTERNSHIP
The Hermitage, A Tribute Portfolio Hotel
2015.09 - 2015.12
Diploma of Education - Hotel Management
International Professional Institute