Eduardo Nan
Wolverhamton
Summary
I am a Senior GA who usually leaves me in charge of the store most of the afternoon shifts. I am in charge of reducing the products, of what each store staff has to do, of doing the casing ap, of checking the safe of the store that nothing is missing, of changing the promotions, keeping the store always clean, checking that all the stock that arrives at the store is all in order, checking the stock of the store, making stock orders, doing any computer paperwork and being in everything any time
Overview
1
1
year of professional experience
Work History
Senior GA
Morrisons Jersey Chanel Islands
10.2023 - Current
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Developed loyal customer base by providing consistent, high-quality service.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
- Managed a diverse team of junior sales assistants, providing coaching and professional development opportunities.
- Proactively sought out training programs to enhance product knowledge and improve overall job performance as a Senior Sales Assistant.
- Put together sales contracts, completed documentation, and issued receipts.
- Implemented innovative strategies to increase market penetration and secure long-term business partnerships.
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Assisted in the recruitment process for new sales team members, identifying top candidates with strong potential for success within the company.
- Coached employees on upselling products and recommending enhanced services.
- Monitored inventory levels closely, coordinating with procurement department to prevent product shortages during peak demand periods.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created and maintained safe and secure work environments for employees.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Rotated merchandise and displays to feature new products and promotions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Compulsory Secondary Education - Compulsory Secondary Education
Trafalgar
Valencia06-2021
Skills
- Deal closing
- Sales presentations
- Customer relations
- Sales training
- Schedule management
- Schedule coordination
- Store maintenance
- Store opening/closing procedures
- Returns processing
- Cashing up
- Stock management
- Fitting room maintenance
Languages
Romanian
Native language
Spanish
Proficient
C2
English
Intermediate
B1
Timeline
Senior GA
Morrisons Jersey Chanel Islands
10.2023 - Current
Compulsory Secondary Education - Compulsory Secondary Education
Trafalgar
Similar Profiles
Candace T HyltonCandace T Hylton
Customer Service Manager at Cayman Islands Government - Cayman Islands Postal ServiceCustomer Service Manager at Cayman Islands Government - Cayman Islands Postal Service
Lee CoatesLee Coates
Senior Trading Manager at MorrisonsSenior Trading Manager at Morrisons
Olga MarincinaOlga Marincina
Boutique Director at Maison Michel Paris (Chanel Metiers D'art)Boutique Director at Maison Michel Paris (Chanel Metiers D'art)