Edina Wangui Kageni
Jersey ,St Ouens
Summary
Dedicated professional with expertise in customer service and payment processing, demonstrating strong empathy and a positive attitude to foster exceptional client experiences. Proficient in product knowledge and time optimisation, ensuring efficient operations and customer satisfaction. Committed to leveraging skills to support organisational goals and drive continuous improvement.
Overview
2
2
Languages
16
16
years of post-secondary education
8
8
years of professional experience
Work history
Sales assistant
Sandpiper Company
Jersey
2023.10 - 2024.01
- Built strong relationships with regular customers for repeat business.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Managed till operations smoothly, reducing waiting time for customers.
- Ensured stock replenishment in a timely manner to maintain product availability.
Waitress
Radisson Blu Waterfront
Jersey
2022.04 - 2023.08
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Enhanced guest satisfaction through attentive and prompt service.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
Receptionist
Orpul by Sagret
2020.10 - 2022.01
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Maintained accurate logs of visitor entries for security purposes.
- Maintained an organised reception area for professional business environment.
- Served as initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Managed phone calls, resulting in effective communication flow within the company.
Waitress
Titanic Dam View Resort
2020.10 - 2021.09
- Enhanced guest satisfaction through attentive and prompt service.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Provided top-notch service to customers, improved overall dining experience.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Waitress
Hillary’s Food Hut and Caterers
2018.01 - 2018.11
- Provided top-notch service to customers, improved overall dining experience.
- Maintained clean and organised dining area for customer comfort.
- Managed table settings for enhanced dining experience.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Improved customer satisfaction by providing efficient and friendly service.
Cleaner
Brukenhurst Hotel and Conference
2016.03 - 2016.12
- Cleaning the classrooms and public areas.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Kept communal areas tidy and well-organised for optimal functionality.
- Worked quickly to complete cleaning within allotted timeframes.
Education
Diploma - Catering and Accommodation Management
NIBS Technical College
2017.01 - 2021.08
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Kamandura Girls High School
2012.01 - 2015.01
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Limuru Mission Primary School
2003.01 - 2011.01
Skills
- Strong empathy
- Product knowledge
- Time optimisation
- Payment Processing
- Positive attitude
- Customer Service
LANGUAGES
English: Speak - Good, Write - Good, Read - Good
Kiswahili: Speak - Fluent, Write - Good, Read - Good
Accomplishments
Attended the Matter Heart Run and attained a certificate of participation.
REFEREES
- Mutembei, Conference Manager, +254734738486, Brukenhurst Hotel
- Maureen, Lecturer, +25472589682, NIBS Technical College, P.O box 1227-00232 Ruiru
- Kahura, Manager, +254722990781, Titanic Resort
- Jackson, Manager, +254727595990, Orpul by Sagret
INTERESTS AND HOBBIES
Hiking, Swimming, Socializing, Cooking
COMMUNITY ACTIVITIES
Visiting children’s home.
Timeline
Sales assistant
Sandpiper Company
2023.10 - 2024.01
Waitress
Radisson Blu Waterfront
2022.04 - 2023.08
Receptionist
Orpul by Sagret
2020.10 - 2022.01
Waitress
Titanic Dam View Resort
2020.10 - 2021.09
Waitress
Hillary’s Food Hut and Caterers
2018.01 - 2018.11
Diploma - Catering and Accommodation Management
NIBS Technical College
2017.01 - 2021.08
Cleaner
Brukenhurst Hotel and Conference
2016.03 - 2016.12
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Kamandura Girls High School
2012.01 - 2015.01
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Limuru Mission Primary School
2003.01 - 2011.01