Carly Lucas
Jersey
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
Always willing to learn new skills to improve my knowledge.
Eager to try something new.
Overview
9
9
years of professional experience
Work History
Nail Technician
Splendida
10.2023 - 01.2024
- Enhanced client relationships through excellent customer service and effective communication skills.
- Answered phone calls
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Utilised time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Booked appointments for clients
- Took payments
Receptionist
La Haule Manor Hotel
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone and replied to emails
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Took bookings for the hotel and restaurant
- Took payments over the phone
Waitress/ Breakfast/lunch
La Haule Manor Hotel
08.2023 - Current
- Restocked condiments, beverages
- Cleaned and sanitized surfaces, tools and equipment.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Set up tables for breakfast/lunch/dinner
- Take food/drink orders
Manager
Lucas Brothers
10.2021 - 08.2023
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated and listen to employees, to maintain a happy working environment .
- Developed and maintained relationships with customers and suppliers .
- Dealt with angry or upset customers Face to face or over the phone, replied to emails
- Managed staff rotas
- Face to face meetings with suppliers
- Weekly meetings with managers/directors
- Supported staff working in the shop
- Sales invoices into Xero
- Managed a team of 3/4
- Daily phone calls, emails and filling
- Payments by phone
Swimming Teaching Assistant
Les Ormes
03.2020 - 10.2021
- Supported swimming activities,
- Taught classes under guidance of senior instructors. Occasionally would teach my own classes in small groups
- Assisted teachers in lessons to maintain positive learning environment for the students.
- Would set up pool side with the activities and equipment for that lesson
Juice Bar
Lucas Brothers
09.2016 - 11.2018
- Described menu items and daily specials to customers.
- Created unique juice blends and recipes.
- Kept kitchen, counter and dining areas cleaned and sanitised .
- operated cash register to process customer payments.
Education
GCSE - Art B, Child Development C , Math U , English C ,
Les Quennevais School
06.2016
Skills
- Sales and Marketing
- Project Management
- Staff Management
- Business Planning
- Customer and Client Relations
- Supply Management
- Time Management
Timeline
Nail Technician
Splendida
10.2023 - 01.2024
Receptionist
La Haule Manor Hotel
08.2023 - Current
Waitress/ Breakfast/lunch
La Haule Manor Hotel
08.2023 - Current
Manager
Lucas Brothers
10.2021 - 08.2023
Swimming Teaching Assistant
Les Ormes
03.2020 - 10.2021
Juice Bar
Lucas Brothers
09.2016 - 11.2018
GCSE - Art B, Child Development C , Math U , English C ,
Les Quennevais School