Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work history
Bartender
Tiki Hut
St. Helier, Jersey
11.2022 - Current
Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Maintained bar stocks, replenishing daily as necessary.
Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
Trust Administrator
JTC, JTC
St. Helier
03.2023 - 07.2023
Dealing with all aspects of the administration relating to Corporate Trusts, including International Pension Plans, Employee Benefit Trusts, Share Plans and Deferred Compensation Plans
Responsible for the processing of Trustee Minutes, Preparing Payments, assisting with Share Plan transactions (award exercises), assisting with the review of accounts, Periodic Trust Reviews and Trust AML and risk-based reviews.)
CDD Manager
HSBC
St Helier
09.2022 - 03.2023
Engaging in Customer Due Diligence and Enhanced Due Diligence process for onboarding, periodic review and trigger event review
Analysing KYC information and documents
Contacting customers to complete CDD/ EDD requirements within defined service level
Complying with relevant regulatory requirements and the Bank's internal policies, ensuring that New to Bank and Existing to Bank customers are approved in line with HSBC's appetite.)
Restaurant Waiter
Drifters, Gorey Village
Gorey, Jersey
05.2021 - 02.2023
Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
Served high volumes of guests in fast-paced service environments with exceptional customer care.
Delivered exceptional service by greeting and serving customers in timely, friendly manner.
Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Bartender
Havana
St. Helier, Jersey
03.2022 - 11.2022
Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Maintained bar stocks, replenishing daily as necessary.
Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
Onboarding Officer
St Helier
07.2022 - 09.2022
Onboarding recently placed candidates to the system, completing pre-employment screening checks, liaising with the employer and the candidate regarding start dates, and ensuring all necessary paperwork is completed by both parties to ensure a smooth onboarding process.)
University Music Lecturer
dBs Plymouth | Institute of Sound & Digital Technologies
Plymouth
09.2021 - 06.2022
Undertaking ‘PGCE in Post Compulsory Education'
Performing Arts Lecturer
Highlands College
Jersey
04.2021 - 09.2021
(responsible for teaching performing arts students at the college, aged 16+ who have a diverse range of experiences and skills and whose main discipline is drama, singing and music
Responsible for preparing students for assessments and examinations, both written and practical
Preparing student work, monitoring progress towards individual targets, keeping registers
Maintaining an up-to-date knowledge of developments in the music curriculum and the Internal and External Verification process.)
Corporate Actions Administrator
Royal Bank of Canada
St Helier
03.2018 - 04.2021
Responsible for the accurate setting up of all hedge corporate actions, liaising with fund managers/ clients where event documentation is unclear/ incomplete
Responsible for ensuring that all instructions for voluntary issues are presented accurately and in a timely manner
Ensuring hedge event files are set up in respect to any cash/ stock positions for ongoing processing/ settlement
Responsible for processing cash/stock payments
In addition, ensuring pending documents/ payments are consistently monitored.)
Live Sound Engineer
2 Productions
St Helier
11.2017 - 03.2018
Assessing the acoustics of the performance area and assembling and operating the necessary equipment; consulting with producers and performers to determine sound requirements.)
Filing Clerk
Brevan Howard Asset Management LLP
St Helier
01.2003 - 03.2018
Organising company documents; scanning documents as per the company's procedures.)
Call Centre Customer Service Agent
Jersey Choice
St Helier
03.2014 - 10.2017
Education
PGCE - Post Compulsory Education
University of Plymouth
Plymouth
09/2021 - 07/2022
Bachelor of Arts - Popular Music Production
University of Huddersfield
West Yorkshire
09/2014 - 07/2017
BTEC National Diploma for IT Practitioners -
Highlands College
Jersey
09/2009 - 07/2011
GCSEs -
Haute Vallee School
Jersey
09/2004 - 07/2011
Skills
Cash reconciling
Hospitality expertise
Food and beverage knowledge
Food safety understanding
Upbeat, outgoing and positive
Food and beverage service
Additional Information
Outstanding organisational skills with impeccable attention to detail - having previously worked at HSBC within the financial crime team involved ensuring all NTB/ ETB cases are processed with a high level of attention and are approved within the bank's threshold. Additionally, having previously worked as a Hedge Funds Corporate Actions Administrator at the Royal Bank of Canada involved the accurate setting up of all hedge corporate actions with respect to any cash/ stock positions for ongoing processing/ settlement. In addition, ensuring that any hedge adjustments and cash/ stock payments are completed to a high level.
Works well under pressure and to tight deadlines - having worked within the financial crime team at HSBC involved ensuring that all work is correctly completed in relation to their importance. Additionally, having completed a PGCE and a degree in Popular Music Production BA (Hons) involved appropriately organising work to successfully meet deadlines.
First class communication skills (both written and verbal) - having previously worked at the Royal Bank of Canada involved liaising with fund managers/ clients where event documentation is unclear/ incomplete or where additional clarification is required to correctly set up CAMA events and avoid potential risks. In addition, having worked as a CDD Manager at HSBC involved communicating with internal and external stakeholders to ensure that applications are processed within the bank's appetite, and any red flags are addressed.
Languages
English
Native
Timeline
Trust Administrator
JTC, JTC
03.2023 - 07.2023
Bartender
Tiki Hut
11.2022 - Current
CDD Manager
HSBC
09.2022 - 03.2023
Onboarding Officer
07.2022 - 09.2022
Bartender
Havana
03.2022 - 11.2022
University Music Lecturer
dBs Plymouth | Institute of Sound & Digital Technologies