Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
Generic

Andrew Ponting

St. Helier,Jersey

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work history

Bartender

Tiki Hut
St. Helier, Jersey
11.2022 - Current
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Maintained bar stocks, replenishing daily as necessary.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.

Trust Administrator

JTC, JTC
St. Helier
03.2023 - 07.2023
  • Dealing with all aspects of the administration relating to Corporate Trusts, including International Pension Plans, Employee Benefit Trusts, Share Plans and Deferred Compensation Plans
  • Responsible for the processing of Trustee Minutes, Preparing Payments, assisting with Share Plan transactions (award exercises), assisting with the review of accounts, Periodic Trust Reviews and Trust AML and risk-based reviews.)

CDD Manager

HSBC
St Helier
09.2022 - 03.2023
  • Engaging in Customer Due Diligence and Enhanced Due Diligence process for onboarding, periodic review and trigger event review
  • Analysing KYC information and documents
  • Contacting customers to complete CDD/ EDD requirements within defined service level
  • Complying with relevant regulatory requirements and the Bank's internal policies, ensuring that New to Bank and Existing to Bank customers are approved in line with HSBC's appetite.)

Restaurant Waiter

Drifters, Gorey Village
Gorey, Jersey
05.2021 - 02.2023
  • Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.

Bartender

Havana
St. Helier, Jersey
03.2022 - 11.2022
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Maintained bar stocks, replenishing daily as necessary.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.

Onboarding Officer

St Helier
07.2022 - 09.2022
  • Onboarding recently placed candidates to the system, completing pre-employment screening checks, liaising with the employer and the candidate regarding start dates, and ensuring all necessary paperwork is completed by both parties to ensure a smooth onboarding process.)

University Music Lecturer

dBs Plymouth | Institute of Sound & Digital Technologies
Plymouth
09.2021 - 06.2022
  • Undertaking ‘PGCE in Post Compulsory Education'

Performing Arts Lecturer

Highlands College
Jersey
04.2021 - 09.2021
  • (responsible for teaching performing arts students at the college, aged 16+ who have a diverse range of experiences and skills and whose main discipline is drama, singing and music
  • Responsible for preparing students for assessments and examinations, both written and practical
  • Preparing student work, monitoring progress towards individual targets, keeping registers
  • Maintaining an up-to-date knowledge of developments in the music curriculum and the Internal and External Verification process.)

Corporate Actions Administrator

Royal Bank of Canada
St Helier
03.2018 - 04.2021
  • Responsible for the accurate setting up of all hedge corporate actions, liaising with fund managers/ clients where event documentation is unclear/ incomplete
  • Responsible for ensuring that all instructions for voluntary issues are presented accurately and in a timely manner
  • Ensuring hedge event files are set up in respect to any cash/ stock positions for ongoing processing/ settlement
  • Responsible for processing cash/stock payments
  • In addition, ensuring pending documents/ payments are consistently monitored.)

Live Sound Engineer

2 Productions
St Helier
11.2017 - 03.2018
  • Assessing the acoustics of the performance area and assembling and operating the necessary equipment; consulting with producers and performers to determine sound requirements.)

Filing Clerk

Brevan Howard Asset Management LLP
St Helier
01.2003 - 03.2018
  • Organising company documents; scanning documents as per the company's procedures.)

Call Centre Customer Service Agent

Jersey Choice
St Helier
03.2014 - 10.2017

Education

PGCE - Post Compulsory Education

University of Plymouth
Plymouth
09/2021 - 07/2022

Bachelor of Arts - Popular Music Production

University of Huddersfield
West Yorkshire
09/2014 - 07/2017

BTEC National Diploma for IT Practitioners -

Highlands College
Jersey
09/2009 - 07/2011

GCSEs -

Haute Vallee School
Jersey
09/2004 - 07/2011

Skills

  • Cash reconciling
  • Hospitality expertise
  • Food and beverage knowledge
  • Food safety understanding
  • Upbeat, outgoing and positive
  • Food and beverage service

Additional Information

  • Outstanding organisational skills with impeccable attention to detail - having previously worked at HSBC within the financial crime team involved ensuring all NTB/ ETB cases are processed with a high level of attention and are approved within the bank's threshold. Additionally, having previously worked as a Hedge Funds Corporate Actions Administrator at the Royal Bank of Canada involved the accurate setting up of all hedge corporate actions with respect to any cash/ stock positions for ongoing processing/ settlement. In addition, ensuring that any hedge adjustments and cash/ stock payments are completed to a high level. Works well under pressure and to tight deadlines - having worked within the financial crime team at HSBC involved ensuring that all work is correctly completed in relation to their importance. Additionally, having completed a PGCE and a degree in Popular Music Production BA (Hons) involved appropriately organising work to successfully meet deadlines. First class communication skills (both written and verbal) - having previously worked at the Royal Bank of Canada involved liaising with fund managers/ clients where event documentation is unclear/ incomplete or where additional clarification is required to correctly set up CAMA events and avoid potential risks. In addition, having worked as a CDD Manager at HSBC involved communicating with internal and external stakeholders to ensure that applications are processed within the bank's appetite, and any red flags are addressed.

Languages

English
Native

Timeline

Trust Administrator

JTC, JTC
03.2023 - 07.2023

Bartender

Tiki Hut
11.2022 - Current

CDD Manager

HSBC
09.2022 - 03.2023

Onboarding Officer

07.2022 - 09.2022

Bartender

Havana
03.2022 - 11.2022

University Music Lecturer

dBs Plymouth | Institute of Sound & Digital Technologies
09.2021 - 06.2022

Restaurant Waiter

Drifters, Gorey Village
05.2021 - 02.2023

Performing Arts Lecturer

Highlands College
04.2021 - 09.2021

Corporate Actions Administrator

Royal Bank of Canada
03.2018 - 04.2021

Live Sound Engineer

2 Productions
11.2017 - 03.2018

Call Centre Customer Service Agent

Jersey Choice
03.2014 - 10.2017

Filing Clerk

Brevan Howard Asset Management LLP
01.2003 - 03.2018

PGCE - Post Compulsory Education

University of Plymouth
09/2021 - 07/2022

Bachelor of Arts - Popular Music Production

University of Huddersfield
09/2014 - 07/2017

BTEC National Diploma for IT Practitioners -

Highlands College
09/2009 - 07/2011

GCSEs -

Haute Vallee School
09/2004 - 07/2011
Andrew Ponting