Ana Silvia Abreu Fernandes
Jersey Channel Island
Summary
Confident Cabin crew with 1 year of experience providing first-class assisting to passengers . Easing passengers anxiety through clear communication, maintaining consistent professionalism.
I also come from a strong retail business and customer service background so feel that I have some transferable skills to the role you are advertising for. I have an organized nature and like to ensure that I write lists and complete my work on daily/weekly basis as required.
I have good time management skills and I am able to prioritize my work load well. I have good communication skills and feel able to communicate with all levels as I speak fluent Portuguese, english and spanish.
I am used to working with the usual Microsoft Packages but also in the house systems and feel that I pick up new packages quickly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Blue Islands
07.2023 - Current
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
Dental Nurse
Little Grove Dental
10.2020 - 06.2024
- Prioritised patient care and confidentiality throughout treatments for customer satisfaction and retention.
- Provided chairside assistance to dentist, identifying and handling correct tools for different procedures.
- Ordered and replenished dental sundries to keep stock up-to-date.
- Prepared tools and materials, including instruments, dressings and syringes, maintaining strict health and safety standards.
- Prepared patients for dental treatment, addressed patient concerns and clearly communicated treatment plans.
- Sterilised and disinfected instruments and working surfaces, following infection control procedures.
- Provided pre- and post-operative care to patients being treated under sedation and anaesthesia, easing anxiety.
- Performed reception duties, including updating patient records and booking appointments, maintaining respect and confidentiality.
- Carefully stored dental materials to prevent cross-infection.
- Updated dental charting to facilitate consistent and accurate patient care.
Sales Advisor
Kurt Geiger
Voisins Department Store Limited
07.2018 - 09.2020
- Greeting customers who enter the shop
- Be involved in stock control and management
- Assisting shoppers to find the goods and products they are looking for
- Being responsible for processing cash and card payments
- Stocking shelves with merchandise
- Answering queries from customers
- Reporting discrepancies and problems to the supervisor
- Giving advice and guidance on product selection to customers
- Balancing cash registers with receipts
- Dealing with customer refunds
Education
Certificate in ESOL International (English -
Highlands College
Escola Basica dos 2 e 3 ciclos - Barmaid and waitress
Estreito Camara de Lobos
2014
Skills
- Computer literate
- First aid
- Flight safety
- Payment processing
- Confident communicator
- Customer service
- Sales techniques
- Refund processing
- Reliability and punctuality
- Emergency procedures
- Passenger assistance
- Emergency equipment assessment
- Problem-solving
- Knowledge of excel, all microsoft office
Certification
Mother tongue(s) Portuguese Foreign language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English C1 C2 C2 C2 C2 Certificate in ESOL international (English)
Additional Information
- I'm very Responsible dealing with customer complaints. Working within established guidelines.
- I'm also a very good listener, and patient person .
- Hardworking person
Timeline
Cabin Crew Member
Blue Islands
07.2023 - Current
Dental Nurse
Little Grove Dental
10.2020 - 06.2024
Sales Advisor
Kurt Geiger
Voisins Department Store Limited
07.2018 - 09.2020
Escola Basica dos 2 e 3 ciclos - Barmaid and waitress
Estreito Camara de Lobos
Certificate in ESOL International (English -
Highlands College
Similar Profiles
Ana MelimAna Melim
Cabin Crew Member at Blue IslandsCabin Crew Member at Blue Islands
Suzie McGinnesSuzie McGinnes
Head of Inflight Services & Aircrew at Blue Islands AirlineHead of Inflight Services & Aircrew at Blue Islands Airline
Candace T HyltonCandace T Hylton
Customer Service Manager at Cayman Islands Government - Cayman Islands Postal ServiceCustomer Service Manager at Cayman Islands Government - Cayman Islands Postal Service