Ana Melim

Work History

Cabin Crew Member

Blue Islands

St Peter

01.2023 - Current

Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Enforced lost and found procedures for any items left behind by travelers.
Followed company regulations and rules to promote safe environment for travelers and employees.
Facilitated boarding process by greeting passengers upon arrival and provided direction to seats.
Resolved passenger conflicts and medical emergencies during flights.
Ensured safety and comfort of customers onboard aircraft.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Collected trash, tidied up aisles during and in between flights to keep cabin clean.
Served beverages and food items from refreshment carts to passengers.
Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.

Passenger Service Agent

Swissport

St Peter

04.2022 - 12.2022

Tagged baggage and routed to appropriate location for loading and screening.
Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Oversaw ticketing, gate and ramp services.
Checked in luggage and confirmed all carry-on items met federal guidelines.
Escorted handicapped passengers from terminal to aircraft.
Educated passengers on safety procedures and provided assistance to disabled passengers
Rescheduled flights and assisted passengers with alternative travel arrangements.
Processed customer payments and enforced compliance with financial regulations.
Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Provided exceptional customer service to passengers, addressing concerns and resolving issues.

Bartender

Victoria Tavern

St Helier

11.2021 - 01.2022

Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Served high customer volumes during special events, nights, and weekends.
Kept bar presentable and well-stocked to meet customer needs.

Barista

Mange Tout

St Helier

05.2021 - 09.2021

Operated espresso machines and commercial coffee brewers to create beverages.
Maintained regular and consistent attendance and punctuality.
Controlled line and crowd with quick, efficient service.
Completed successful daily cash audits to correctly balance drawers at end of shifts.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Packaged bagels, muffins and other food items for customer purchase.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Sales Assistant

Dunelm

St Helier

10.2020 - 05.2021

Helped customers locate products and checked store system for merchandise at other sites.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Fielded customer questions to share information about products, availability, and pricing.
Used in-store system to locate inventory and place special orders for customers.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Listened to customer needs and desires to identify and recommend optimal products.

Sales Assistant

Grand Marche Co-operative

St Helier

02.2020 - 07.2020

Assisted customers with prompt and polite support in-person.
Fielded customer questions to share information about products, availability, and pricing.
Established rapport with customers using active listening and interpersonal skills.
Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Prioritized helping customers over completing other routine tasks in store.
Managed efficient cash register operations.
Built customer loyalty and retention by delivering excellent shopping experiences.
Monitored customers for signs of security concerns and escalated issues to management.

Summary

Overview

Work History

Cabin Crew Member

Passenger Service Agent

Bartender

Barista

Sales Assistant

Sales Assistant

Education

GCSE's -

Hospitality & Tourism -

Skills

Timeline

Similar Profiles

Ana Silvia Abreu FernandesAna Silvia Abreu Fernandes

Suzie McGinnesSuzie McGinnes

Candace T HyltonCandace T Hylton